Assistant Manager, Client Services Gts

Job Advert DetailsSome careers open more doors than others.If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunitiesWe are currently seeking a high calibre professional to join our team as an Assistant Manager, Client Services GTS.Principal responsibilities: GTS serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients. GTS Client Services (CS) Assistant Manager in Vietnam is responsible for proactively managing trade transactions under his/her clients' porfolio, and providing excellent customers services for trade clients.The job holder is responsible for: - Define and execute Vietnam GTS Client Services operating model, aligned with the global GTS CS target operating model; - Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on transaction related queries, proactive management trade transactions under porfolio and increased clients’ usage of self-serve solutions; - Act as single point for trade issues from clients under porfolio and ensure client satisfaction with consistently excellent and market leading service; - Enhance collaboration with Transaction Services, internal stakeholders, Business Development, Relationship Managers and other external units on service performance, initiatives and issues; - Collaborate with CS and Transaction Services Team Leaders in driving a culture of long term, high quality needs-based solutions for clients, setting a market leading standard for service and client experience. - Work effectively with internal stakeholders, balance processes/services between team resources and business demands, ensuring best services to be offered to clients. QualificationsRequirements - Solid knowledge of Core Trade, Loan, Guarantees, Supply Chain and/or Receivables Finance - Ability to provide advice, consultancy and guidance for clients in terms of Trade products, services to ensure smooth transactions process - Ability to use strong judgemental skills to identify and resolve problems whilst maintaining service performance, time scales and quality of output - University degree supporting Banking/Financial Services, Business Operation, Process service or equivalent experience in a related field - Knowledge of HSBC’s organization structure, business products/ solutions particularly GTS and eChannels, operations and systems/processes is desirable - Excellent interpersonal skills, including verbal and written communication skills (in English and local language) as well as negotiating and influencing - Minimum 5 years of experience in trade/client services - Demonstrated ability to multitask and work independently, as well as work collaboratively with other local/ regional/ global teams - Ability to manage under pressure; making good and timely decisions/escalation in tough situations" You’ll achieve more when you join HSBC.- - Issued by The Hongkong and Shanghai Banking Corporation Limited