Regent Service Manager
1 week ago
You oversee the daily operation of Regent Service Center, while making sure that the service level is prompt, efficient and exceeding guests expectations.
- You drive guest satisfaction through professional response to the inquiries and requests handling.
- Ensure that the team follows high standards of telephone etiquette and lives up to Regent brand standards, Service Behaviours and resort’s and IHG policies.
- You ensure that the team is knowledgable, acquires exceptionl communication, high technical and problem resolution skills. If occurred, handle guests issues with most care and professionalism.
- As a heart of the resort, you deeply understand internal service procedures and operating connection between departments.
- Working together with QCI manager, you analyse Regent Service logs, service request breakdown report in order to optimize service procedures and indicate areas of focus.
- Handle Lost & Found incidents according to Regent policies and procedures. Coordinate with Security and related departments/colleagues to have proper records and reports related to L&F items.
- Engage the team, build strong relationship with all resort departments and always ensure clear communication throughout all functions for efficient collaboration during operation.
- Lead and develop the team by having regular check-in conversations, conducting trainings and involving the team members in driving resort goals.
- Make sure that your team members are aware of their responsibilities, company and individual goals
- Other tasks assigned by higher management.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
-
Asistant Regent Club Manager
1 week ago
Việt Nam, Vietnam Regent Full timeAs an Assistant Regent Club Manager you oversee the daily operation of Regent Club, Dedicated Regent Experience Agents and VIP services, ensuring the Regent standards and service behaviours are delivered conformed to the brand ambitions and promise. - To share the Regent’s vision of luxury, ensure product quality standards are met and that Regent Club team...
-
Guest Services Manager
1 week ago
Việt Nam, Vietnam Regent Full timeYou oversee the daily operation, while being actively involved in the Front Office service processes, engage with guests and make sure that the service level is exceeding guests expectations. - Ensure product quality standards are met and that excellent service is provided to all resort guests. - You are responsible to make sure that the Reception team...
-
In-villa Dining
1 week ago
Việt Nam, Vietnam Regent Full time**YOUR DAY TO DAY** You connect with guests by engaging them through meaningful interaction, resulting in the creation and development of positive guest relations. Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate...
-
Sommelier - Regent Phu Quoc
1 week ago
Việt Nam, Vietnam Regent Full timePersonalize wine, spirits, and sake recommendations by genuinely listening to guests and anticipating their needs through observation and showing honest interest in their preferences or past choices. Demonstrate your attentiveness by acknowledging guests and remembering their preferred beverages, even when they return. Seek opportunities to pleasantly...
-
Ramp Services Deputy Manager
2 days ago
Việt Nam, Vietnam VietJet Air Full timeDepartment:Vietjet Ground Services Center Work location:Tan Son Nhat International Airport (SGN) **Salary**:Negotiate Start date:27/05/2025 End date:30/07/2025 - Chịu trách nhiệm trước Trưởng phòng PVSĐ trong giám sát việc cung cấp các dịch vụ sân đỗ cung cấp cho các chuyến bay đi và / hoặc đến của Vietjet tại...
-
Ramp Services Manager
6 days ago
Việt Nam, Vietnam VietJet Air Full timeDepartment:Vietjet Ground Services Center Work location:Tan Son Nhat International Airport (SGN) **Salary**:Negotiate Start date:23/05/2025 End date:30/06/2025 - Giám sát và hướng dẫn nhân viên để cải thiện chất lượng công việc và thực hiện các tiêu chí được đề ra: chỉ số quay đầu, đúng giờ, và tiêu...
-
Area Sales Manager, Food Services
2 days ago
Việt Nam, Vietnam Fonterra Full time**General Information**: - Date Published - 23-Jun-2025 - Advertising Ends - 07-Jul-2025 - ID# - 11359 - Role Type - Sales - Work Type - Permanent Full-Time - Workplace Type - On-site - Country - Vietnam - Location - Vietnam **Position Description**: - **Proven B2B Sales Experience in a multinational company selling industrial or food products, ideally...
-
Service Engineer
6 days ago
Việt Nam, Vietnam SKOV Full time**Service Engineer, Vietnam - Climate systems - Animal Livestock**: SKOV continues its successful growth strategy and is now strengthening the focus on service in the Vietnamese market. As part of this development we are looking for an ambitious, proactive and results-oriented Service Engineer, who is capable of profiling as well as handling SKOV's interests...
-
Service Technician
3 minutes ago
Việt Nam, Vietnam Vestas Full time**Do you want to be part of a great international company in wind energy? If yes, Vestas has opportunities for you to further expand these capabilities in the wind industry.** **Region APC> Service APAC > Tran An 1 Wind Far** In the Service department, our focus is to provide our clients with high quality and best possible production of their wind power...
-
Customer Service Exceutive
1 week ago
Việt Nam, Vietnam Jebsen & Jessen Full timePosition Summary Responsible for after sale service administration and support to sale team and service engineer. **Responsibilities**: **Service & Project Coordinator**: - Serve as the main point of contact for customers inquiring about warranty claims, repair status, and general inquiries. - Be responsible for all sales-related processes in SAP,...