Guest Service Executive

6 days ago

Thành phố Hồ Chí Minh, Vietnam The Grand Ho Tram Full time

**Hạn nộp**: 30/10/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Công ty Du lịch, lữ hành, phòng vé
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
14/09/2025 03:00
MÔ TẢ CÔNG VIỆC
Be well versed with the depot facility and services to be able to provide directions and information to guests.
Be an ambassador for the resort by being well informed of the property facility, services, events and local attractions and promote those to the guest. Especially for the Casino.
Warmly greet the guest, assist with luggage, give directions in the depot facility, arrange for travel accommodations, and alert The Ho Tram Resort Casino property of any issues or requests that guest might have communicated.
Carry out bus pre-departure duties including checking the emergency equipment, ensure the bus is clean and tidy, ensure that information in the seat pockets is up to date and that all food and beverage stocks are on board.
Make announcements on behalf of the bus driver and answer guests’ questions during the journey.
Enroll guests who want to join the Ho Tram Rewards membership.
Ensure guests disembark safely at the end of a journey and check that there is no luggage left in the overhead compartments.
Complete paperwork, including writing a journey report daily.
Work closely with other cross over departments at resort to ensure efficiency and communication of the guest’s needs.
Resolve and escalate all issues of concern that occur with the guest and ensure they are completely resolved.
QUYỀN LỢI ĐƯỢC HƯỞNG
Uniform/ Đồng phục
Accident Insurance 24/7/ Bảo hiểm tai nạn 24/7
Monthly Service Charge/ Phí phục vụ hàng tháng
Annual health check/ Khám sức khỏe hàng năm
YÊU CẦU CÔNG VIỆC
Good PR skills
Knowing the guests
Knowing all existing promotions, programs, room guidelines etc.
Knowing all the services of the company
All procedures, policies, guidelines
Other guests related matters
Competence on Computer and Sequel program.
Excellent customer's service skills
YÊU CẦU HỒ SƠ
- Nộp hồ sơ online trên Hoteljob.vn

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