IT Consultant Senior

The IT Consultant supports the IT Manager in ensuring the successful deployment, maintenance, and support of the Smartbooks ERP Accounting and Human Resources software. This role involves assisting with IT infrastructure management, technical support, and customer service while coordinating IT operations to optimize service quality and efficiency. The IT Consultant also plays a crucial role in supporting business development, training clients, and ensuring smooth day-to-day IT operations.

**Key responsibilities and duties**:
**IT Overall Support**
- Assist IT Manager in tracking client service contracts, ensuring timely renewals, upgrades, and maintenance.
- Help configure and customize ERP solutions based on client’s needs.
- Monitor system stability, security, and performance, ensuring smooth IT operations.
- Assist with IT projects, including planning, implementation, and testing.
- Report to IT Manager/BOD and the clients the ERP progress weekly or further requirements from current clients.

**Technical Support / Consulting & Customer Service**
- Implement SMARTBOOKS ERP, Accounting, HR software of the Company;
- Analyze and troubleshoot technical issues related to Smartbooks ERP, Accounting, and Payroll software reported by clients;
- Provide basic consulting and advisory services to help clients optimize business processes with ERP solutions;
- Collaborate with clients to analyze their business needs and map requirements for ERP and costing solutions;
- Understand about ERP data flow and data from ERP to Accounting;
- Assist in performing system updates, maintenance, and bug fixes to improve software performance;
- Review and test the costing functions;
- Conduct software onboarding and user training for clients to enhance software utilization.
- Assist in developing user guides, technical documentation, and deployment guidelines.
- Support IT product presentations and demonstrations to clients.
- Respond to client inquiries and support requests in a timely manner.
- Monitor and maintain customer satisfaction levels by ensuring efficient technical support.

**IT Team Coordination & Training**
- Support the IT Manager in assigning tasks, tracking progress, and ensuring project deadlines are met.
- Assist in training and mentoring IT team members on system maintenance and customer support skills.
- Participate in organizing internal IT training programs (e.g., system updates, troubleshooting best practices).
- Contribute to creating a knowledge-sharing environment within the team (e.g., case studies, tech talks).
- Provide performance feedback to team members as required.

**IT Business Development Support**
- Assist in identifying potential clients and market segments for IT products and services.
- Support the execution of strategies to generate leads and sales opportunities.
- Coordinate with accounting, audit, and other teams to ensure smooth ERP system integration.
- Provide insights and reports to the IT Manager and Board of Directors regarding market trends and customer needs.

**REQUIREMENTS**
- Graduated from majors in IT, Finance and Accounting or a related field;
- Have a background in ERP, Accounting, and HR-Payroll;
**- Minimum of 4 years of experience in IT consulting with a focus on ERP and costing;**
- **Accounting Knowledge**: Have knowledge and understanding of the Vietnamese accounting system and accounting regime. Understand the production and business process including: production process, accounting rules, costing calculation methods, financial reporting process, production reports,...
- Have knowledge about the data flow and data manipulation by SQL;
- Preferably have experience in implementing Accounting software such as FAST, BRAVO, MISA (plus points if you have experience in accounting software service companies);
- Ability to provide excellent customer service and support to users;
- Good communication in English; ability to read and understand English documents;
- Strong project management skills and attention to detail.
- Ability to work independently and in a team;
- Careful, patient, and eager to learn.

**BENEFITS**
- Monthly salary: Negotiation; 13th month salary; Incentive for BKP quarterly; Incentive for special job and transfer pricing job;
- Provide lunch at the company;
- Support breakfast fee;
- Support dinner meal in audit season;
- Opportunities to join to English class and enhance English skill with foreigner teacher;
- Annual leave;
- Pantry;
- Training Opportunities;
- Have opportunity to be considered to higher position depend on your performance;
- Opportunities to join sport clubs;
- Company trip;
- HealthCare checked;
- Health insurance and Social insurance regulated by Vietnam Labor Law.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 15,000,000₫ - 30,000,000₫ per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- ERP, Costing, Accounting: 4 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Ha