Chief Concierge

**Hạn nộp**: 31/05/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Khác
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
20/04/2025 16:55
MÔ TẢ CÔNG VIỆC
**1. Manage concierge department**:
₋ Oversee and manage the Concierge team, ensuring high standards of customer service.
₋ Organize, assign tasks, and create schedules for team members.
**2. Handle guest mail and parcels**:
₋ Receive and secure parcels and letters addressed to guests.
₋ Either distribute the mail directly or assign team members to deliver, ensuring it reaches the right recipient.
₋ Assist with forwarding mail if guests are not available or have departed.
**3. Manage and lend hotel equipment**:
₋ Inspect items before lending to guests and ensure they are in good condition.
₋ Inform guests of any rental fees and provide usage instructions if needed.
₋ Keep thorough records of items lent for easy tracking upon check-out.
**4. Provide tourist information and tour arrangements**:
₋ Provide guests with information on tourist sites and recommend tours.
₋ Make bookings for tours and tickets as requested by guests.
₋ Guide guests on available services like Gym, Spa, and F&B within the hotel.
**5. Coordinate guest transportation**:
₋ Arrange pick-up services, taxi bookings, and car rentals for guest convenience.
₋ Receive feedback and forward to relevant departments for prompt action.
**6. Technical support and issue resolution**:
₋ Assist guests with equipment and device issues or contact the technical team for swift resolution.
**7. Guest wake-up calls**:
₋ Take wake-up requests from guests, confirming room details and setting system alerts.
₋ Forward manual wake-up call requests to the switchboard team if necessary.
**8. Assist bellman and doorman departments**:
₋ Coordinate with Bellman to handle and transport guest luggage.
₋ Guide guests to the reception area for check-in and check-out.
₋ Assist with luggage relocation if guests change rooms.
9. Perform other tasks as requested by superiors.
QUYỀN LỢI ĐƯỢC HƯỞNG
Competitive salary and bonus
One meal provided per working shift
Holiday bonuses and 13th-month salary in accordance with company policy
Full participation in Social Insurance, Health Insurance, and Unemployment Insurance after the probation period
12 days of annual leave
Annual vacation trips and periodic health check-ups as per company regulations
YÊU CẦU CÔNG VIỆC
**Educational background**: College
**Major**: Tourism, Hospitality, or a related field.
**Certification if any**: Professional Concierge certification is an advantage
**Foreign language - English**: English fluency
At least 3 years of experience in a Concierge position within the hospitality industry, preferably in a 5-star hotel
Excellent communication skills, with a proactive and flexible approach to problem-solving.
Financial management skills and ability to optimize operating costs.
Vision, systems and strategy thinking;
Leading and developing teams;
Building and engaging teams;
Initiating innovation.
YÊU CẦU HỒ SƠ
- Nộp hồ sơ ứng tuyển trên Hoteljob.vn