Senior Manager, Business Analysis
7 days ago
7 Oct 2025 **Senior Manager, Business Analysis (40000036)**: - Category: Technology Division - Job Type: - Facility: Technology **Job Purpose**: - The job holder responsible for user support: directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs. - The job holder manages the business and the technology platform - maintaining the strategic product backlog, the execution plan, initiative list and resource plan for the whole platform **Key Accountabilities (1)**: - Managing the business requirements - Business engagement - understanding the needs of the customers and operational units to jointly deliver a Product Roadmap for the platform - Channel Management - Business prioritization and delivery - prioritize with business product owners and develop/maintain an agreed execution plan **Key Accountabilities (2)**: - Team Management - Chapter leadership - provide chapter leadership for technologies under the platform - People and skills - build and develop domain specific skills and knowledge to deliver on plan and to support Level 3 - Manage delivery squads tagged to the platform Design - partner with Enterprise Architecture to design business functionality aligned and highly resilient solution to meet business needs **Key Accountabilities (3)**: - PEOPLE MANAGEMENT - Attract, onboard and retain the right talents for a high - performing team - Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members - Manage team performance & provide feedback regularly (following the annual performance management cycle); - Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc. - Motivate and recognize team members’ contributions towards the team’s shared goals - Responsible for developing talents within the team - Act as a role model and promote corporate culture at sub - function level - Understand & communicate relevant HR offerings to team members. **Key Relationships - Direct Manager**: Head Retail Banking Technology/ Corporate Banking Technology/ Shared Platform **Key Relationships - Direct Reports**: Staff under department **Key Relationships - Internal Stakeholders**: Division, units, branches/subsidiaries of TCB **Key Relationships - External Stakeholders**: Application/solution provider partners, IT departments of key customer businesses **Success Profile - Qualification and Experiences**: - Qualifications - Bachelor's degree or master's degree in engineering or business administration Work Experience - Minimum 8 years of relevant experience in financial institutions and 4 years in a management position - Extensive experience in researching and analyzing market trends and business processes - Experience working on multiple projects at the same time - Experience writing SQL queries and using data visualization tools and techniques - Experience in identifying potential problems and risks by conducting gap analysis, understanding and reviewing criteria - Experience in monitoring and analyzing business results, competition and trends (SWOT analysis, market share assessment) - Experience in Agile Product Development and a good understanding of Agile principles and practices as well as Scrum methodologies - Experience working in Agile teams to manage digital transformation projects" Foreign language - English, according to TCB's regulations in each period
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