Director, Claims

3 days ago


Thành phố Hồ Chí Minh, Vietnam FWD Insurance Full time

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit

FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit

PURPOSE
- Manage claims for the company, to ensure the effectiveness, efficiency and customer-centricity;
- Follow the standard of claims from Group and re-insurers;
- Manage the claim settlement to ensure the T&C, philosophy of the company;
- Process the claim efficiently and customer-centricity;
- Contribute to manage claim experience for the company
- Incorporate with Sales Force to educate, support for sales process along with relevant stakeholders.

KEY ACCOUNTAIBILITIES

Detailed job responsibilities
- To manage Claims activities within the department & leading the team to reach department’s objectives and support company’s goals;
- To initiate claims assessment and make claims decision in compliance with the company claims guidelines and procedures;
- To work with re-insurers and Claims committees on cases referral and claims guidelines;
- To build up hospital network for investigation;
- To handle enquiries/complaints from customers on claims assessment, decision and processing matters;
- To lead the User Acceptance Testing (UAT) to verify system performance.
- To keep reviewing and enhancing Claims systems/ procedures/ guidelines/ letters/ templates to improve the accuracy, productivity and customer services;
- To manage Claims reporting and auditing, report & recommend the claims experience, contribute to control A/E & lost;
- Analyze feedback, identify pain points and root causes; determine actions items, coaching and training needs; escalate key issues and recommend resolutions to Claims Committee;
- Contribute to the enhancement of the overall customer experience by streamlining and optimizing the claims process,
- Implement dashboard to monitor & manage CX and performance metrics such as TAT and productivity rates;
- To train, coach and provide guidance to Claim staffs.
- To build up claims training programs, prepare training materials and conduct training courses to agency force;
- Take part in projects and carry out ad-hoc tasks as assigned by line manager.

QUALIFICATIONS / EXPERIENCE
- University Graduate;
- Economics, Finance or Medical University is preferable;
- 10-year experience in claims field at life insurance company is preferable.
- 5-year experienced in management level
- LOMA certificate is preferable;

KNOWLEDGE & TECHNICAL SKILLS
- Proficient in English and Vietnamese;
- Knowledgeable in computer software and skillful in computer system usage;
- Strongly skillful in communications and negotiations;
- Insurance claim assessment; reporting & lost management
- Effective management skills
- Highly committed, well organized, pro-active, innovative, honest, integrity, thorough, persevere and diligent
- Able to deliver works under tight deadlines and heavy pressures



  • Ho Chi Minh City, Vietnam Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Thành phố Hồ Chí Minh, Vietnam Company: Bureau Veritas Full time

    Sales & Operations Director**Date**:Sep 10, 2024 **Location**: Ho Chi Minh, Ho Chi Minh city, VN **Company**:Bureau Veritas **_Job Description_** **_Sales & Operations Director_** **_Reporting_**_ - ** - : _**_Country Chief Executive_** **_Working location_** **_Ho Chi Minh_** **Tasks - Activities - Responsibilities** Our job performance is within the...


  • Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Job Number** 24158966 **Job Category** Human Resources **Location** Le Meridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As a member of the property Human Resources support staff, he/she works with Human...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Hufr Full time

    We are currently recruiting a Deputy Director for a Tarp Production Company in HCMC, Vietnam. Reporting to the CEO, the position requires managerial capability in procurement, sales, and general management. Based in District 3, HCMC **1. Responsibilities**: - Work as the chief operating officer of the organization, with responsibility for all aspects of...

  • Credit Controller

    1 week ago


    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Nhà Thép PEB Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Review the company credit control procedure, develop and implement enhancements where required. - Keep the company updated with new credit management procedures and techniques. - Manage the outstanding sales balances falling due and contact customers/ sales office before the balances become overdue...


  • Thành phố Hồ Chí Minh, Vietnam VIỆT TROPICAL FRUITS Full time

    **Giới thiệu**: Công Ty TNHH Việt Tropical Fruits chuyên xuất khẩu mặt hàng nông sản Nội dung Công Việc Direct handle selling transactions to an international customer Managing and following up customers’ orders. Maintaining and developing customer relationships. Prepare Commercial Contract, shipping plan, and follow-up. Handle...

  • Managing Director

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Vertex Search Solutions Full time $120,000 - $240,000 per year

    Managing Director – Southeast AsiaVertex Search has been retained by a leading independent consulting and engineering firm with a strong international footprint across Europe and Asia. This organization specializes in Renewable Energy particularly large-scale Solar PV, Wind, and Battery Energy Storage Systems (BESS). It has delivered lender-grade technical...


  • Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    15 Jul 2025 **Senior Officer, Insurance (40001625)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: 'Responsible for providing the best financial security and protection options to Customers using Insurance products and increasing the strong connection between Customers and Techcombank **Key Accountabilities (1)**:...


  • Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    23 May 2025 **Senior Officer, Insurance (40001625)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: 'Responsible for providing the best financial security and protection options to Customers using Insurance products and increasing the strong connection between Customers and Techcombank **Key Accountabilities (1)**:...

  • Manager, Finance

    3 days ago


    Ho Chi Minh City, Vietnam Talentnet Full time

    $1,000 - $1,000 - Manufacturing **RESPONSIBILITIES**: FINANCIAL MANAGEMENT & ACCOUNTING: (55%) - Provide relevant, timely and detail-oriented financial processing and project accounting support to the Country Director and Vietnam team; - Oversees the accounts receivable and accounts payable systems and processes and ensures the appropriate action is...