Front Office Supervisor

**Hạn nộp**: 29/07/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ngũ Hành Sơn - Đà Nẵng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
04/06/2025 13:47
MÔ TẢ CÔNG VIỆC
Job Summary
To be responsible for planning, organizing, co-ordination and supervising commons operations. Act as support between Managers and Associates to cascade operational information or policy & procedure to ensure smooth operations. To ensure each interaction is conducted in an on-brand behavior and fulfilled with personal, instinctive and renewing experience
Essential Duties and Responsibilities - (Key Activities)
Eagerly connect with everything and everyone, foster an environment where social responsibility, art, culture, food and technology are topics of great interests. Always, build and develop communities that promote diversity and connections. Furthermore, is engine for creativity and innovation coupled with counterbalance to complexity
Report duty on time in full uniform. Be well-groomed at all times and maintain a friendly and cheerful attitude.
To perform 3 rotating shift duties; Morning, Afternoon and Night in accordance to duty roster as planned.
Responsible for the room assignment according to the guest requirements; anticipate ahead and manage inventories, including baby cot, extra beds and connecting rooms
Ensure to close outstanding issues that brought forward from previous shift or followed up according to policy and procedure.
Review the daily arrival and departure lists, ensure the manpower is sufficient at specific time at front desk to provide service to the guests.
Maximizes the room and hotel revenue.
Update room situations periodically.
Monitor all out of Order and Out of Service rooms.
Receive and assist VIP, special attention and regular guests, special attention in the registration process.
Coordinate with the department concerned for any amenities that should be arranged and delivered to the guests.
Settle guest complaints on room assignment and problems that is concerning the room bills.
Provide training to subordinates and recruits.
Report happenings regularly to the Duty Manager) and The Front Of House Manager.
Supervise the subordinates in the daily preparation of various reports and statistics when working in the overnight shift.
Supervise the day to day performance of the subordinates in the daily operation.
Ensure to hold for arrival messages & packages are delivered to guest upon check-in or check-out.
Prepare and conduct the shift briefing.
Check the grooming and posture of the associates regularly.
Check accuracy of the registration card which modified by the front desk associates.
Check cash float of each associate at the end of shift.
Monitor and manage guest’s credit balance by reviewing daily credit balance
Monitor and manage Payment Master daily
Review all folios for VIP, special attention and regular guests prior their departure as to avoid any irregular item was posted
Be a role model to the subordinate.
Ensure the tracking system in place to capture the guest preferences
Manages customer feedback effectively, uses guest issues and compliments to motivate the team and improve the services
Daily check on rooms availability status for next 3 days including room blocks (i.e. OOS and house use) and special top VIPs.
Meet & greets and checks-in VIPs, special attention guests and Long Stay guests.
Monitor guest history program and maintains a relevant guest history database. Ensures that guest history records are accurately maintained, and all repeat guests are pre-registered.
Review all front office log book and pursue with appropriate action if necessary.
Facilitate multiskilling within the department
Take appropriate action to resolve guest dissatisfaction
Carries out any other reasonable duties and responsibilities as assigned.
Ensure to follows up on daily no shows, room assignment and readiness for early arrivals.
Ensure to follows up on Traces and ensure complete update and resolve.
Ensure to follow-up on daily Departures to confirm due out rooms are zeroed without pending account..
Ensure to follow-up on high balance account daily and alert Manager if account exceeded house limit.
Ensure to conduct safe deposit box audit daily and report if any discrepancy
Ensure to checks and replenishes collateral and stationeries as required for daily operations.
Must be well verse with manual Ving Card key system in the event of PMS Opera system disruption and interface malfunction.
All information relating guests, associates and hotel is to be kept private and confidential.
All transactions and duties are to be performed in accordance to stated policy and procedure and with integrity.
To provide coaching and guidance to Commons Connector Associate, support in operational needs and ensuring that the team follows each required standard and portrait on-brand behaviour.
Co-o