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Shift/sup Vip Service Manager

2 weeks ago

Việt Nam, Vietnam Chi nhánh Công Ty TNHH Hòa Bình - Hòa Bình Galaxy Full time

**Hạn nộp**: 31/10/2024 Mức lương: 20 - 30 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
3
Nơi làm việc
Toàn Quốc
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Khác
Vị trí
Trưởng ca/ Giám sát
Cập nhật
16/10/2024 10:47
MÔ TẢ CÔNG VIỆC
**Team Management**: Lead, mentor, and evaluate the performance of the VIP service team. Assign tasks, schedule shifts, and resolve any issues that may arise.
**VIP Customer Service**:

- Build and maintain strong relationships with VIP customers through regular communication, understanding their individual needs and preferences.
- Handle VIP customer inquiries and complaints promptly, efficiently, and professionally.
- Propose promotional programs and new services to increase revenue from VIP customers.

**Quality Assurance**: Closely monitor the quality of service at all customer touchpoints. Suggest improvements to enhance service quality.
**Reporting**: Prepare regular reports on team performance and the effectiveness of promotional
QUYỀN LỢI ĐƯỢC HƯỞNG
Salary negotiable ( ) depending on experience and ability, specific discussion at interview)
Be given the opportunity to develop work in a professional environment Bonuses and other benefits according to company regulations (discussed specifically during interview)
The Company pays for 1 meal/day, annual health check, and holiday and Tet bonuses
Health insurance and social insurance according to law.
YÊU CẦU CÔNG VIỆC
At least 1 year of management experience in customer service in E-gaming/casino.
Experience in team management and customer relationship building.
Can speak Korean/ or can speak Chinese.
Ability to handle challenging situations quickly, flexibly, and effectively.
Ability to lead, inspire, and motivate the team..
YÊU CẦU HỒ SƠ
At least 1 year of management experience in customer service in E-gaming/casino.
Experience in team management and customer relationship building.
Can speak Korean/ or can speak Chinese.
Ability to handle challenging situations quickly, flexibly, and effectively.
Ability to lead, inspire, and motivate the team..