Return Quality Control Associate
5 days ago
DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Nhận hàng đổi trả / Receiving return shipments.
- Đảm bảo tuân thủ các SOP trả lại để đưa ra quyết định về việc chấp nhận và từ chối trả lại / Ensure following return SOP to make decision on return acceptance & rejection.
- Kiểm tra quá trình chọn & đóng gói các mặt hàng trả lại và tiến hành quy trình đổi trả lại cho người mua /người bán / Checking on picking & packing the returned items and arrange return to buyers/sellers.
- Xử lý chuyên nghiệp các trường hợp tranh chấp liên quan đến quá trình trả hàng/ Professionally handle dispute cases related to the return process
- Thực hiện quy trình kiểm đếm theo chu kỳ quy định hàng ngày / Carrying out daily cycle count.
- Chịu trách nhiệm hướng dẫn cho nhân viên mới/ Being responsible for newcomers on job training
- Các nhiệm vụ đặc biệt khác do quản lý giao / Other ad-hoc tasks assigned by manager.
**Requirements**:
- Có kinh nghiệm trong việc kiểm soát, thẩm định chất lượng hàng hóa (đặc biệt với các loại hàng điện, điện tử) / Having experience in product inspection (especially electronics products such as phones, laptops)
- Có kinh nghiệm quản lý đội nhóm/ Having experience in managing team
- Đã có kinh nghiệm làm trong kho và hàng hóa là một lợi thế/ Having experience in warehousing (is a plus)
- Có khả năng sử dụng MS Office/ Knowledge of basic MS office
- Có thể làm theo ca và di chuyển trong quá trình làm việc/ Ability to work flexible hours when required, and open for travel.
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