Quality & Hygiene Manager - Quản Lý Chất Lượng & An Toàn Vệ Sinh

**Hạn nộp**: 31/12/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hải Châu - Đà Nẵng
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Khác
Ngành nghề
Khác
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
11/12/2025 15:25
MÔ TẢ CÔNG VIỆC
JOB SUMMARY
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES
Managing Quality Assurance Goals
- Coaches managers on adopting the Total Quality Management leadership style.
- Conducts monthly audit to ensure compliance with company and brand standards
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Assists with regional and/or company-wide implementation of company best practices.
- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Managing Quality Tools
- Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
- Uses data collection methods to compile, display, track, and analyze defect trends.
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes issues and identifies trends.

Managing the Guest Experience
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Models service behaviors that meet or exceed guest expectations.

QUYỀN LỢI ĐƯỢC HƯỞNG

**Benefits**:
Training and learning in Marriott International
05 working days | 02 days off per week
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Participating in ultimate phenomenal activities for employees
National and international training courses
Periodic health check | Accident insurance 24/7
Opportunity to grow career at the most luxurious 5-star hotel group in the world
YÊU CẦU CÔNG VIỆC
Analytical Skills
- Learning Interpersonal Skills
- Team Work
- Diversity Relations
- Influence
- Customer Service Orientation
- Interpersonal Skills Communications
- English Language Proficiency
- Communication
- Listening
- Form, Report, and Log Completion
Personal Attributes
- Integrity
- Dependability
- Initiative
- Positive Demeanor
- Presentation
- Self-Development Organization
- Detail Orientation
YÊU CẦU HỒ SƠ
Gửi CV trực tiếp qua hoteljob.vn
Vui lòng liên hệ bộ phận Nhân sự qua số 091 799 3715 (Ms. Huyen)
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