Guest Relation New

**Company** : Alba Hotels

**Deadline** : 31-07-2025

**Level** : Professional

**Location** : Hue

**Address** : 29 Tran Quang Khai St, Thuan Hoa Dicstrict, Hue city

**Number of Headcount** : 1

**JOB DESCRIPTION**

To ensure that every guest has a memorable and personalized experience, with a warm welcome and attentive support throughout their stay.

**Main Responsibilities**
- Greet and farewell guests in a professional, friendly, and warm manner.
- Prepare and provide welcome materials such as maps, in-room service menus, local attraction information, etc.
- Assist guests with special requests such as early check-in, late check-out, and transportation arrangements.
- Review daily arrival lists to identify VIPs or special guests and coordinate appropriate welcome arrangements.
- Handle guest complaints and inquiries promptly and efficiently, ensuring guest satisfaction.
- Maintain accurate records of guest interactions using CRM (Customer Relationship Management) systems.
- Cooperate with other departments to ensure a seamless guest experience, including support during breakfast service or in the lounge area if needed.

**JOB REQUIREMENT**
- Excellent communication and listening skills to understand guest needs.
- Strong problem-solving and conflict-resolution abilities.
- Professional appearance and a guest-oriented attitude.
- Good organizational and time-management skills.
- Proficiency in English is required; additional languages (e.g., Chinese, Korean) are a plus.
- Familiarity with hotel management software and CRM systems is an advantage.
- Diploma or Degree in Hospitality Management, Tourism, or related fields.
- Previous experience in a guest-facing or customer service role is preferred.
- Fresh graduates with strong communication skills and passion for hospitality may be considered.

**WHAT WE OFFER**
- Competitive salary and performance-based bonuses.
- Language or shift allowances (if applicable).
- Opportunities for career advancement and professional development.
- Full social, health, and unemployment insurance in accordance with labor laws.
- Meals, accommodation, or housing allowance provided (depending on hotel policy).
- Staff use discounts for in-house services (spa, hot spring, restaurant...).

**ABOUT US**

Alba Hotels Hue is a hotel chain including Alba Hotel and Alba Spa Hotel in Hue city center, which began operating in 2006 and has since undergone a number of upgrades.

With the spirit of constantly learning and progressing in the face of constant changes in the local tourism market in particular and the country in general, up to now, Alba Hotels confidently affirms its 4-star quality position in the hospitality industry. From 2023, the hotel is pursuing a sustainable, wellness organized hotel model with many unique and extremely effective ideas in reducing plastic waste and saving energy.

Promoting the Active Learning model, specialized classes and competitions are deployed throughout all departments.

In addition, physical training activities, especially Marathon, are strongly promoted to push employees beyond their limits. In addition, artistic activities such as Guitar classes and Book Talkshows are also invested in to create interesting experiences after work.

**LEVEL**
- Professional

**TYPE**
- Full-time

**CAREER**
- Marketing/CRM/Customer Service, Hotel/Resort Back Office

**DEADLINE**
- 31-07-2025