Technical Services Engineer

**Contexte et environnement***:

- Total transforms to TotalEnergies as a board of Energy company.
- The ambition is end of year 2030, we complete the roadmap to build B2C up to contribute 50% to TotalEnergies volume, by value for quality RTB and competitive product range.
- In both B2B and B2C, TEMV’s ambition to grow lubricants as a core business, in addition to it is new product portfolios and new business to fit into the GLOBAL Zero Carbon Roadmap.

**Activités***:

- Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status. **We believe Diversity makes us better.**
- **Key Activities**:

- Strictly follow the company HSE standard in daily work.
- Online Technical Support: Provides product recommendations answer to enquiries from ASM/KAM, DSR/DLEs and customers.
- Product developments: Carry out TotalEnergies and competitors trial test, testimonials with current products, new products
- Technical support:

- Lubrication survey to implement TotalEnergies Lubricants, Lubrication Audits to identify improvements to induce savings maintenance cost through promoting specialties ranges
- Resolves technical problems regarding product or equipment performance in order to protect the company against unfounded litigation
- Consults and plans with ASM/KAM on implementation of Effective Technical Services for nominated TotalEnergies accounts, identifies and implements profit improvement opportunities with customers.
- Works with frontline sales colleagues to develop new industrial and automotive customers and identifies customer needs through investigation analysis, communicates proactively with technical staff in target accounts to promote early adoption of TotalEnergies lubricants and programs.
- Carry out joint and solo visits to new and existing key customers providing technical proposals/assistance ( lub-chart, technical service package ) to generate sales opportunities and secures product upgrade opportunities.
- Management of technical standards and materials:

- Establishment, translation and revision of technical standards materials (Technical data sheet, raw material specification ) and provide needed technical assistance on important commercial projects.
- Documents results of technical programs/recommendations to quantify savings and/or cost avoidance for Effective Technical Services customers and/or provide success stories
- Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the Board of Management.
- Graduated from relevant majors in Mechanical, Process Equipment/Piping Engineering or equivalent.
- Had at least 5 years of field experience (equipment and technical programs knowledge).
- Effective Technical Services account management and customer development.
- Good ability to know how to solve technical problems.
- Good communication, presentation and negotiation skills.
- Ability to speak fluently both English and Vietnamese.
- Good at computer skill and MS Office.
- Good collaboration and ability to work independently.

**Informations supplémentaires***:
TotalEnergies, a multi-energy company.

TotalEnergies is a multi-energy company that produces and markets fuels, natural gas, and electricity. Our 100,000 employees are committed to better energy that is more affordable, more reliable, cleaner, and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.

Created in 1924 to enable France to play a key role in the great oil and gas adventure, TotalEnergies has always been driven by an authentic pioneering spirit. It has discovered some of the most productive fields in the world. Its refineries have created increasingly sophisticated products and its extensive distribution network has rolled out an ever-expanding range of services.

Energy is life. We all need it for cooking, traveling, and heating. It is also a source of progress. Today, climate change means a revolution. We need to reinvent energy, its consumption, and the way we use it. To become the responsible energy company means providing better energy that is more affordable, cleaner, more reliable, and accessible to as many people as possible. Our ambition: to be a world-class player in the energy transition.