Regent Club Attendant

**Hạn nộp**: 30/12/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
05/12/2025 21:49
MÔ TẢ CÔNG VIỆC
- Make guests feel welcome by always warmly greeting them and engaging with them through meaningful interactions, while also knowing when to be discreet.
- Personalize interactions within the service process, aiming to make each visit to the Regent Club as memorable and unique as possible. Acknowledge guests and remember dining preferences as well as their names and preferred seating.
- Personolize menu recommendations to guests for both food and beverage orders, by genuinely listening to the guest’s preferences and taking notes accordingly.
- Discretely observe the guest and check their satisfaction, collect guest feedback and report to higher management to take immediate actions if necessary. Promtly response to guest issues and act with generosity.
- Make sure that all food and beverage orders are served within the standard time and are checked for quality and presentation before serving to the guest table.
- Make sure that all guest preferences, special request, food allergies and dietary restrictions are keyed in guest profile in the PMS system, communicated well within the Regent Club team, Regent Club Kitchen team, all dining outlets and throughout the resort to related departments.
- Inform guests about activities that will take place in Regent and around Phu Quoc Island in order to contribute to guests memorable stay.
- Take opportunities to upsell resort’s offerings such as dining events, the SPA treatments, wellness and activities in order to inhance guest experience and increase resort revenue.
- Make sure that all orders are recorded through the Symphony Micros system and actively monitor preparation time in order to deliver food & beverage items within a time frame.
- Ensure to record daily beverage consumption in order to keep track of the stock and raise purchase requests when needed.
- Conduct daily Regent Club asset inventory, responsibly report and record of any breakages and damages to higher management. Keep and store breakage records for monthly submission to Finance department.
- Ensure all tables are setup according to the Regent standards, tableware (plates, glasses, cutleries) is clean, polished and defect-free, and that service stations are fully stocked and ready for operation.
- Make sure that printed menu inserts are up to date, clean, wrinkle-free, the menu covers are tidy, in good condition and presentable.
- Ensure that the Regent Club and surrounding areas are always clean, the floor, tables, furniture and counters are dust
- and stain-free, music playlist is adhered to Regent brand standard, the lights are appropriate to the time of the day, the working place is in a spotless condition. Follow cleaning checklists, take control and inspect the areas on a regular basis. Report any maintanence issues to the higher management for immediate rectification.
- Always live up to the standards set by the Regent brand, by assuring you know and follow the standard operating procedures. Know the Forbes Travel Guide Standards that are applicable for bars & lounge and implement them within the service processes.
- Pro-actively support colleagues in Regent Club, oversee the amount of work and ask for assistance from colleagues whenever required.
- Work closely with Regent Club Kitchen team and Bar team in communicating guest orders, make sure that the respected teams are aware of the in-house guests and are well prepared, menu items are always available and daily specials are well communicated to the Regent Club team in order to positively surprise and elevate guest experience at Regent Club.

QUYỀN LỢI ĐƯỢC HƯỞNG
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
14 annual leave, 2 days off per week
Relocation, repatriation and home leave allowance
**Rest and relaxation**: 1 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
24/7 accident insurance
Other benefits will be discussed during the interview
YÊU CẦU CÔNG VIỆC
Diploma or Vocational Certificate in Hospitality Skills or related field
Working with multi-cultural teams
Able to communicate effectively in English is a must
Good communication skills in handling inquiries from customers by phone.
YÊU CẦU HỒ SƠ
**Phone**: 02973 88 0000/Hotline: 0919 290 709 (HR Department)