Recreation Experience Expert

**Additional Information**
**Job Number**25193414
**Job Category**Golf, Fitness, & Entertainment
**Location**Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

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Wipe down fitness center machines and remove towels, trash, and debris from fitness center area. Maintain an adequate supply of cups and water in recreation area. Clean fitness and recreation area restrooms and showers. Obtain, fold, and stack towels according to company procedures. Distribute lockers and towels to guests. Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items. Provide information to guests about available recreation facilities and activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Provide assistance to injured guests until the arrival of emergency medical services. Promote the rules and regulations of the recreation facility.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

**CRITICAL COMPETENCIES**

Interpersonal Skills
- Diversity Relations
- Customer Service Orientation
- Interpersonal Skills
- Team Work

Communications
- Listening
- Telephone Etiquette Skills
- Communication

Personal Attributes
- Dependability
- Positive Demeanor
- Safety Orientation
- Integrity
- Presentation
- Initiative

Physical Abilities
- Agility
- Proper Lifting Techniques

Certifications/Training
- Fitness Equipment
- CPR Certification
- First Aid Certification
- Any certification/training required by local/state agencies

**PREFERRED QUALIFICATIONS**

Education: High school diploma/G.E.D. equivalent

Related Work Experience: No related work experience is required

Supervisory Experience: No supervisory experience is required

**CORE WORK ACTIVITIES**

Recreation Communication and Coordination
- Provide information to guests about available recreation facilities, activities, lessons, and equipment.
- Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Recreation Equipment and Supplies
- Clean and maintain recreational equipment and supplies.
- Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.
- Distribute lockers and towels to guests as requested.
- Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.

Recreation and Fitness Area Maintenance
- Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.
- Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court).
- Clean fitness and recreation area restrooms and showers, including stocking with adequate paper goods and soap, cleaning all surfaces, refilling towels, and emptying trash.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest wit