Reservation Agent/ Nhân Viên Đặt Phòng

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
The Role
- Under the guidance and supervision of the Revenue & Reservations Manager and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Show initiative to improve existing methods and refine established procedures. He/she participates in promotional and various marketing functions throughout the course of the year. Works diligently to develop and maintain corporate clientele in performing these duties he shall at all times maintain good relations with his supervisor, the Department Heads and supervisors as well as with the local authorities and other key persons.

Key Deliverables and Responsibilities

Planning & Organizing:
1. To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.

2. Maximize hotel yield by up selling and suggestive selling as set out.

3. Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day

4. Attend training classes as per schedule

5. Is aware of the daily activities and has product knowledge of all the hotel facilities to maximise upselling at all times

6. To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.

Operations:
1. To follow the grooming standards of the hotel to portray a professional image at all times

2. Show fullest cooperation and respect within the team and other departments

3. To be fully aware of the national history, places of interest, shopping areas, etc.

4. Works diligently to develop and maintain relationships with corporate clientele to maximise revenue

5. To maintain professional confidentiality and never disclose any secrets pertaining to the Company.

6. To ensure that the product standards are followed as trained.

8. To ensure all reservations are correctly and accurately input into the opera system and maintained.

9. To ensure that all reports are completed on a daily basis and filed for reference.

10. To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.

11. Maximize hotel yield by up selling and suggestive selling in line with strategy.

12. To file all correspondence on a daily basis ready for hand-over to reception.

13. To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.

14. To use guest names whenever appropriate.

15. Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.

16. Seek out potential corporate clients and give the lead to either the Reservations Manager or the Sales Department

17. Coordination with Front Office and other departments if regarding requests as required.

18. He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

19. Assist in Task Force Teams for new openings as requested

20. To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety

Administration:
1. Ensure inputting and processing of all reservation requests to process the sales of rooms.

2. To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
- Competitive salary and service charge based on experience and ability.
- Top-tier service charge and 100% salary during the probation period.
- 24/7 insurance coverage from the first day of probation.
- Full benefits under labor laws.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
**Requirements**:

- Strong communication skills (English & Vietnamese)
- Customer-service mindset with high attention to detail
- Ability to work under pressure and multitask
- Knowledge of Opera PMS is an advantage
- Professional grooming and positive attitude

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Khách Sạn

Trung cấp - Nghề
Không yêu cầu