Senior Customer Solutions Manager, Technology Cs

4 days ago

Hanoi, Vietnam Amazon Web Services Vietnam Company Limited Full time

Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience
5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Do you want to work with Vietnam's largest enterprises to enable their journey to the cloud? In this role you'll
ensure that all AWS teams and partners work together effectively to accelerate customers’ cloud journey.

Key job responsibilities
Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units

Deliver a great customer experience by enabling customers through AWS solutions, driving innovation, and delivering successful migration programs

Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools

A day in the life
At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager, you'll take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners). With a deep understanding of your customer's business vision, culture and processes, you'll be customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.

Hanoi, HN, VNM | Ho Chi Minh City, VNM

Direct experience implementing cloud services including migrations and modernization projects
Knowledge of AWS Services and Solutions
Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments
Ability to credibly coordinate between project teams and customers to meet unique customer requirements
Project management certification or training such as PMP, Scrum, or other Agile experience and certification

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