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Field Service Representative

2 weeks ago

Ho Chi Minh City, Vietnam Công Ty TNHH Ecolab Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

A Field Service Representative is responsible for partnering with our Field Service Manager (FSM) and customers in assigned territory and providing them with assistance in terms of field servicing commitments.

**Responsibilities**:

- Provide assistance to FSMs in terms of installation and training activities to customers.
- Accountable for the completion of assigned tasks for field servicing.
- Provide training to customers on procedures and products.
- Perform installation and maintenance of equipment as necessary.
- Completes all required reporting on a timely basis.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Chế độ bảo hiểm, lương tháng 13, laptop, phụ cấp, chế độ thưởng,...

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
**Qualifications:

- Bachelor's Degree in Hi-tech major, Electrical major and relevant.
- At least 2 years of work experience in equipment installation or field sales/service support.
- Prior experience in the foodservice industry.
- Excellent planning, organizational, communication, and problem-solving skills.
- Ability to work independently, under pressure, and with little direction.
- Preferably with Driver's license.
- Fluent in English is an advantage

**Competencies:
Action Oriented
- Takes initiative with energy to solve problems. Does not make excuses; takes ownership of advancing service process.
- Shows consistent ability to gain access to store managers/key persons to execute the job and assigned activities.
- Illustrates the ability to initiate relationships where none currently exist.

Problem Solving
- Effectively engages the right resources to resolve problems.
- Anticipates customer concerns and sees problems through to resolution, merchandising the value of the resolution

Written Skills
- Develops clear, concise customer facing written service reports and other

communications free from spelling and grammatical errors, limits industry jargon and acronyms when appropriate.
- Projects a professional tone in written communication.
- Is able to communicate who, what, when, and where in a customer service report.

Approachability
- Puts others at ease; easily engages in conversation.
- Displays consistent interest in customers' concerns.
- Communicates solutions and protocols in a way that is easily understandable while demonstrating patience.

Time Management
- Plans weekly, monthly, and quarterly schedules, optimizing time to allow for unexpected events.
- Can effectively attend to a broad range of activities.
- Protects time for non-urgent, important tasks (sticks to calendar).

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
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