Client Relationship Management

Within Client Engagement and Protection Vietnam, the Due Diligence Team is divided into 2 teams - Client Account Management and Client Relationship Management. The team’s objective is to be the sole interface for new and existing clients for the purpose of KYC due diligence. The goal, for this team, is to ensure a global and consistent service to both internal/external clients while maintaining proper risk management in the area of KYC due diligence.

This team will be working around 3 main themes:
Prioritization of on-boarding

Recertification, annual review, process.

Remediation; regulatory and process changes

Overall, the team is responsible for a qualitative and compliant KYC process for new and existing clients.

The responsibilities will be diverse and varying, reliant on work required to be actioned. Responsibilities may include, but are not limited to the following:

- ** Overall Job Requirements**
- Ability to work independent on KYC due diligence end-to-end and provide advice to relevant businesses in light of information surrounding any particular client for both on boarding or recertification
- Serve as ‘Primary Point of Contact’ to communicate and resolve any recertification process issues with business, clients and internal functions.
- Ability to communicate independently and professionally with internal/ external customers at all levels particularly senior, regional teams within ITO CEP, as well as with teams in other BNPP locations.
- Being aware and demonstrate the knowledge of regulation surrounding KYC/Due Diligence for Vietnam and processing knowledge in various types of trading entities.
- Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding/recertification process
- ** Implementation and Process**
- Bring responsible for ensuring each client’s document collection is done in accordance with KYC due diligence policies.
- Contribute to good quality client data.
- Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of business.
- ** Team Spirit**
- Working within a team - with an adaptable flexible approach, coordinate with other Flow and the Recertification team members and with the different Client Onboarding and Recertification teams globally.
- Be open to change and support the vision of working in a fully transversal operation.
- ** Control and Risk**
- Abide by operational risk procedures and escalate incidents to management where necessary.
- Contribute to the implementation and controls for daily processes and assist with the update of procedures.
- Ensure SUN generated alerts be validated, commented and updated properly in line with SOPs.
- ** Contributing responsibilities**
- Contribute to BNPP compliance and operational permanent control framework.
- Contribute to the reporting of all incidents according to the Incident Management Systems
- Ensure compliance with Bank’s policies/procedures and regulatory requirements, in particular with regard to the KYC/AML/FS responsibilities and duties, as per relevant policies and procedures.
- Compliant with the Bank’s code of conduct and compliance guidelines

**Technical and Behavioral Competencies required**

Possesses strong analytical skills with an eye for accuracy and details.

Good communicator with proficient writing and presentation skills

Team player that supports his/her colleagues in times of stress

Strong understanding of due diligence and local Anti-Money Laundering requirements

Fluent in English (spoken and written)

Excellent communication and interpersonal skills

Ability to work independently, eager to learn and with attention to detail.

Able to deal with complex and high volume of requests.

Ability to work to tight deadlines

Good English and Vietnamese skills

**Experience and Qualifications required**

MBA or Diploma holder

At least 5 years of banking experience and 3 years relevant due diligence experience

Understanding of client legal/constitutional documents is an advantage