Client Relationship Management

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam BNP Paribas Full time

Within Client Engagement and Protection Vietnam, the Due Diligence Team is divided into 2 teams - Client Account Management and Client Relationship Management. The team’s objective is to be the sole interface for new and existing clients for the purpose of KYC due diligence. The goal, for this team, is to ensure a global and consistent service to both internal/external clients while maintaining proper risk management in the area of KYC due diligence.

This team will be working around 3 main themes:
Prioritization of on-boarding

Recertification, annual review, process.

Remediation; regulatory and process changes

Overall, the team is responsible for a qualitative and compliant KYC process for new and existing clients.

The responsibilities will be diverse and varying, reliant on work required to be actioned. Responsibilities may include, but are not limited to the following:

- ** Overall Job Requirements**
- Ability to work independent on KYC due diligence end-to-end and provide advice to relevant businesses in light of information surrounding any particular client for both on boarding or recertification
- Serve as ‘Primary Point of Contact’ to communicate and resolve any recertification process issues with business, clients and internal functions.
- Ability to communicate independently and professionally with internal/ external customers at all levels particularly senior, regional teams within ITO CEP, as well as with teams in other BNPP locations.
- Being aware and demonstrate the knowledge of regulation surrounding KYC/Due Diligence for Vietnam and processing knowledge in various types of trading entities.
- Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding/recertification process
- ** Implementation and Process**
- Bring responsible for ensuring each client’s document collection is done in accordance with KYC due diligence policies.
- Contribute to good quality client data.
- Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of business.
- ** Team Spirit**
- Working within a team - with an adaptable flexible approach, coordinate with other Flow and the Recertification team members and with the different Client Onboarding and Recertification teams globally.
- Be open to change and support the vision of working in a fully transversal operation.
- ** Control and Risk**
- Abide by operational risk procedures and escalate incidents to management where necessary.
- Contribute to the implementation and controls for daily processes and assist with the update of procedures.
- Ensure SUN generated alerts be validated, commented and updated properly in line with SOPs.
- ** Contributing responsibilities**
- Contribute to BNPP compliance and operational permanent control framework.
- Contribute to the reporting of all incidents according to the Incident Management Systems
- Ensure compliance with Bank’s policies/procedures and regulatory requirements, in particular with regard to the KYC/AML/FS responsibilities and duties, as per relevant policies and procedures.
- Compliant with the Bank’s code of conduct and compliance guidelines

**Technical and Behavioral Competencies required**

Possesses strong analytical skills with an eye for accuracy and details.

Good communicator with proficient writing and presentation skills

Team player that supports his/her colleagues in times of stress

Strong understanding of due diligence and local Anti-Money Laundering requirements

Fluent in English (spoken and written)

Excellent communication and interpersonal skills

Ability to work independently, eager to learn and with attention to detail.

Able to deal with complex and high volume of requests.

Ability to work to tight deadlines

Good English and Vietnamese skills

**Experience and Qualifications required**

MBA or Diploma holder

At least 5 years of banking experience and 3 years relevant due diligence experience

Understanding of client legal/constitutional documents is an advantage

  • Relationship Manager, Priority Clients

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Standard Chartered Full time

    **RESPONSIBILITIES** **Strategy** - Providing good service quality / service standards **Business** - Following through the goals and objectives set by immediate supervision **Processes** - Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs and generate revenue **People...

  • Relationship Manager, Priority Clients

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Standard Chartered Full time

    **RESPONSIBILITIES** **Strategy** - Providing good service quality / service standards **Business** - Following through the goals and objectives set by immediate supervision **Processes** - Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs and generate revenue **People...

  • Client Relationship Manager

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    Our company has earned the trust of millions of clients from numerous countries and is recognized as a leading broker globally. We are committed to providing reliable services and fostering long-term relationships with our clients and partners. **Requirements**: - Strong communication skills, able to interact effectively with different types of customers -...

  • Client Relationship Specialist

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Client Relationship Management

    1 week ago

    Ho Chi Minh City, Vietnam công ty tnhh môi giới bảo hiểm marsh việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Client Relationship Management (Senior Client Executive)**: - **Mã tin đăng: 3321716**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng...

  • Manager Client Management

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam DKSH Full time

    Location: Ho Chi Minh, VN, VN - Global Business Unit: CG - Job Function: Client Management - Requisition Number: 171758 - Description: **Job Summary**: Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients **General Responsibilities**: - Manage operating departmental budgets and costs according to...

  • Relationship Manager

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Vina Group Full time

    **Mô tả công việc** Building and maintaining strong relationships with clients, both existing and prospective. Understanding clients' financial needs, goals, and risk tolerance. Providing personalized financial advice and solutions tailored to individual client needs. Acting as a primary point of contact for clients, addressing their inquiries and...

  • Relationship Manager

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam PERSOLKELLY Full time

    **Position Summary** We are seeking an experienced and motivated Senior Sales Consultant to drive business growth and maintain strong relationships with clients and referral partners in Vietnam. You will be at the forefront of our efforts to expand our client base and maximize revenue, while providing top-tier advisory services to individuals looking for a...

  • Client Relationship Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Client Development Manager

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Tyroo Full time

    **Why Tyroo|CJ?** Tyroo CJ Affiliate is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our...

  • Lead Inside Sales Client Manager

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Temporary - Assistant Relationship Manager - Mnc

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam BNP Paribas Full time

    To support MNC Coverage to set up, maintain and develop global relationship with MNC clients. **DIRECT RESPONSIBILITIES**: - Support on the KYC process in cooperation with clients and KYC team in Vietnam and other related countries - Assist MNC team on other assigned works such as marketing presentations, translation, client meetings, corporate events,...

  • Client Success Management

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam Antsomi Full time

    **Client Success Management** **About the job** HCMC, Vietnam | Client Success Team | Full-time Do you want to get involved in the Martech Story? And accompany enterprise brands to explore the potential of their customer lifetime cycle? - Then this is your destination!_ **The Impact you will generate**: - You will lead efforts in customer retention,...

  • Manager, Client Growth

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam GroupM Nexus Full time

    GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. As a Client Growth Manager, you will manage business development and client relations in Vietnam, representing GroupM Nexus Media solution and selling to agencies as well as directly to end clients. At...

  • Client Relationship Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Giấc Mơ Úc Amrc Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Goal - Enrich the client’s database to achieve allocated revenue and business goal - Maintain the current relationship with existing clients, therefore develop a better network among clients - Build up new channels including bankers, insurance advisers, real estate agents, etc. to achieve stable...

  • Senior Relationship Manager, Priority

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Standard Chartered Full time

    **Job Summary** - As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory...

  • Isb Senior Relationship Manager for Multinational

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam HSBC Full time

    -Job Advert Details Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Client Partnerships Manager

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Tyroo Full time

    **Why Tyroo|CJ?** Tyroo CJ Affiliate is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our...

  • Associate Director, Senior Relationship Manager

    14 hours ago

    Thành phố Hồ Chí Minh, Vietnam Standard Chartered Full time

    **Job Summary** - As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory...

  • Industry Client Solutions Manager, Vietnam

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...