Community Specialist

**I. KEY JOB DUTIES**

Athena is seeking a dedicated and enthusiastic Community Specialist to join our team. As a Community Specialist, you will be responsible for nurturing and expanding our online and offline communities, fostering engagement, and ensuring that community members have a positive and rewarding experience. You will play a vital role in building and maintaining a strong and supportive community around our products, services, or brand. The position is also expected to monitor progress to agreed measures and within set organizational procedures.
- Develop and implement strategies to engage and grow the community, including social media platforms, forums, and other online and offline channels.
- Create and curate content that encourages participation and discussions within the community.
- Monitor community discussions, ensuring that interactions are respectful and aligned with community guidelines.
- Address issues, disputes, or concerns promptly and professionally.
- Implement and enforce community policies and rules.
- Provide assistance and support to community members by answering questions, resolving issues, and escalating technical problems to the appropriate teams.
- Collaborate with the customer support team to ensure consistent and accurate responses.
- Collaborate with the Marketing team to generate engaging content, such as blog posts, newsletters, videos, or webinars, to inform and entertain the community.
- Collaborate with content creators and marketers to promote community activities.
- Gather and analyze feedback and insights from community members to provide valuable input to improve products, services, or user experiences.
- Create and share regular reports on community engagement and sentiment.
- Organize or participate in community events, meetups, and conferences, both online and in-person.
- Promote and manage attendance at community gatherings.
- Identify and nurture potential community advocates and brand ambassadors, collaborate with them to expand the reach and influence of the community.
- Other tasks requested by the line manager

**II. EDUCATIONAL REQUIREMENT / SKILLS / ATTRIBUTE**

**KNOWLEDGE**:

- Bachelor's degree in Marketing, Communication, Business or a related field.
- Proven experience at least 3 years in blockchain community management, social media management, or a related role and familiar with SNS such as Twitter, Telegram, Discord, Facebook, Youtube, LinkedIn.
- Strong understanding of community-building strategies and online community dynamics.
- Proficiency in using community management tools and social media platforms.
- Experience with event planning and coordination is a plus.

**SKILL & ABILITY**:

- Excellent communication skills in both English, Vietnamese and interpersonal skill
- Ability to empathize with community members and address their needs.
- Good presentation and documentation skills
- Good analytical and critical thinking
- Strong self-discipline but be mindful of everyone
- Strong problem-solving and conflict resolution abilities.
- Creative thinking and a passion for engaging with communities.
- Growth Mindset: embrace the challenge and learn
- Willingness to listen and calmly, patiently champion ideas to others

**III. WHY YOU’LL LOVE WORKING HERE**
- Professional, creative working environment and talented teams, equal opportunities & agile culture
- Great facility to work. You will have a **MacBook and extra high-definition screens**:

- **Electrical standing desk** for the most comfortable seat
- Annual leave **12 days** / sick leave **2 days** / remote work **12 days** / anniversary leave **1 day**:

- **The paternity Leave** policy offers **more than 10 days of Paid leave**, not including days off.
- The remaining Annual leave will be transferred to the next working year
- **Premium health insurance package** for you and your relatives
- **Annual health check-up** at the premium clinic
- Interesting workout activities**:gyM/Fitness, yoga, kickboxing, football** after work
- **Annual bonus** and **project bonus**:

- Reward program for engaging in activities and volunteering
- **Annual company trip & quarter team bonding** activities
- Happy hours and awesome parties
- Development opportunity**:sponsorship for training courses**:

- With regular discussions, you will have a lot of opportunities to learn from experts in their fields
- International opportunity to expose and grow
- We often send our elites to international conferences like GDC, WWDC, Google I/O... to update the latest technology
- **Additional allowance & gifts** for birthdays, giving-birth, weddings, illness, Mid-Autumn Festival, Lunar New Year, 1/1, 1/5, 1/6
- Pantry booster with **food & beverages, game station & entertainment: PS4,...**

**IV. FURTHER INFORMATION**
- Working hours: from Monday to Friday (8:30 -18:00)
- Address: Olympus Building, 40A Lam Son, Ward 2, Tan Binh District, Ho Chi Minh city.