Account Manager

7 days ago

Thành phố Hồ Chí Minh, Vietnam Inspiring PG Inc Full time

**Responsibilities**:
Customer communication and service:

- Assist account managers in handling customer inquiries, complaints and needs, and ensure that customer problems are resolved in a timely manner.
- Follow up customer needs, provide necessary information and support, and maintain customer relationships.
- Responsible for the arrangement of activities and building the relationship with high or medium level customers, e.g. MD, CXO, DD or AD.

Customer information management:

- Maintain and update customer information database to ensure the accuracy and completeness of data.
- Prepare and organize customer-related documents and reports.

Sales support:

- Assist account managers in formulating and implementing sales plans, including market research, competitive product analysis, etc.
- Participate in the planning and organization of sales activities, and support account managers in achieving sales targets.

Project management:

- Assist account managers in following up on project progress and ensure that all work is completed on time.
- Coordinate internal resources, solve problems that arise in the project, and ensure the smooth progress of the project.
- Reporting and analysis.
- Obtain the key information of the related project, e.g. demand forecast, budget and bidding plan, competitors' information etc.
- Responsible for bidding support of passive products with customers, e.g. optical fiber, dropwire, spiltter, closure, pre-connector etc.
- Responsible for the assistance of the project execution work on projects for cash process (PO, bond, DAT/DAC, overdue payment, claim etc.)

**Qualifications**:
Educational background:

- Bachelor degree or above, no major limit (marketing, business management, economics and other related majors are preferred).

Work experience:

- 1-3 years of relevant work experience (such as customer service, sales support, marketing promotion, etc.)

Skill requirements:

- Strong communication and interpersonal skills; able to work effectively with customers and team members.
- Excellent organization and coordination skills; able to handle multiple tasks and maintain efficiency.
- Proficient in using office software such as Word, Excel, PowerPoint, etc., with basic data analysis skills.
- Understanding customer management system (CRM) and other related tools is preferred.

Personal qualities:

- Meticulous and patient, with strong problem-solving skills and service awareness.
- Possess a certain degree of stress resistance and be able to maintain efficiency in a fast-paced work environment.
- Proactive, with good learning and adaptability.

Pay: 23,000,000₫ - 35,000,000₫ per month

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