Team Lead

**Company Overview**:
AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam).

**History**:
AUG was first established in 1995 in Malaysia. Since then, the company has expanded its reach by establishing 26 offices across 8 countries which is a strong verification of the company’s success in placing students in reputable institutions across the world.

To manage its ever growing business entities, AusEd, SchoolEd and Bond and Forsyth now comes under the one name, AUG.

AUG is renowned as a reputable, trustworthy, caring and professional education placement centre. With more than 25 years experience in providing the highest quality advice to students in carving their educational paths, AUG has always taken fresh and innovative approaches in its service. The company acts as a liaison between students and their preferred education providers to ease the entire process of studying overseas. Staff members are always abreast of changes in the international education industry which means students get the most accurate advice from our team. AUG stresses on the importance for students to align their career goals with the right course and the right institution by understanding the processes and procedures of getting an institution placement.

The company is staffed by a team of dedicated, friendly, multilingual, caring and responsible staff members with comprehensive knowledge about studying in Australia, Malaysia, Singapore, Switzerland, The UK, and The USA. The company is constantly exceeding the expectations of students, their families and other business partners through the provision of outstanding customer service.

**1. Position:Team Lead***:
(Location: Can Tho)

**Day-to-day/ Counseling**
1. To ensure a proper counselling and conversion system is in place;
2. To document acceptance report;
3. To document monthly report;
4. To achieve set targets and increase student recruitment numbers;
5. To coordinates the implementation of marketing strategies and plans in discussion with
Regional Director / Country Director;
6. To be a liaison person with institution Admission team;
7. To counsel and assist students to make best-informed decision;
8. To follow up on student enquiries

**Operations**
1. To compile and provide a monthly report to Regional Director and Country Director;
2. To ensure all offices are operated consistently to the AUG culture;
3. To ensure the office targets are met;
4. To ensure the office is operated in a commercially viable manner;
5. To ensure submission of all reports are on-time;
7. To introduce and implement effective use of various form

**Coaching/ Training**
1. To conduct regular team meetings;
2. To maintain discipline and professionalism among team;
3. To motivate team members;
4. To update team on AUG’s development/ events/ activities;
5. To update team on product knowledge;
6. To develop and maintain AUG’s Counsellor Guide

**Human Resource**
1. To conduct staff confirmation, periodic review and annual appraisal;
2. To conduct orientation and training activities for staff so that product knowledge and
counselling techniques are always consistent and up to date;
3. To approved all time-in-lieu, allowance and overtime claims;
4. To responsible of staff development of respective Office;
5. To coordinate movement and recruitment activities of staff;
6. To ensure staff discipline and professionalism is upkeep at all times

**Repair and Maintenance**
1. To liaison with tenant;
2. To maintain a professional look of the office at all times;
3. To maintain all office assets;
4. To maintain an updated record of suppliers;
5. To propose purchase/ upgrade of office assets to Regional Director

**Finance**
1. To forward all bills on time to Finance department;
2. To handles office petty cash;
3. To responsible of increase profitability of office;
4. To maintain and control office expenses budget

**Accommodation**
1. To coordinate IN/OUT of company’s accommodation
2. To manage company’s accommodation (ie, repair and maintenance)