Consumer Support, Product Solutions

5 days ago


Remote, Vietnam Chainlink Labs Full time

**About Us**

**About the Role**

Chainlink Labs is seeking a Part-time Consumer Support, Product Solutions. to provide ongoing technical support to the users and node operators within the Chainlink Ecosystem. As Consumer Support, you will be responsible for responding to user inquiries, identifying and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams, maintaining accurate records, providing guidance and support, and participating in training sessions.

**Your Impact**
- Respond to user inquiries and provide technical assistance via supported communication channels
- Identify and troubleshoot first and second level technical issues on behalf of our users
- Collaborate with adjacent teams to resolve user issues as required
- Keep accurate records of user interactions and technical issues
- Provide guidance and support to users on the use of our software and data products

**Requirements**:

- Strong familiarity with, and a deep interest in the blockchain/cryptocurrency space
- Experience in technical support or customer service in the software industry preferred
- Strong problem-solving skills and attention to detail
- Experience in reading logs
- Experience with shell (ex: bash, ZSH)
- Experience with block explorers
- Understanding of finance
- Experience creating documentation
- All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST)._

**Commitment to Equal Opportunity



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