Technical Support Engineer

2 weeks ago

Ho Chi Minh City, Vietnam Headhunt Vietnam Full time

**Responsibilities**:

- Represent Microsoft and communicate with Microsoft customers.
- Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft.
- Use standard processes, implement existing diagnosis methods, solutions/ workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
- Document incidents, report customer suggestions and technical issues to Microsoft
- Respond to the voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit.
- Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively to identify and leverage the right resources to arrive at solutions to tough and hot problems.
- Produce quality documentation and share it with the appropriate team members and tech lead as appropriate.
- Compliance with the service operation processes for execution excellence.
- Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines - never putting customer PII at risk.

**Preferred Competencies**:

- Windows Operation System administration and programming. OR
- Active Directory Deployment and AD/Networking Management. OR
- Exchange Online/OnPrem, Outlook or industry similar products and technologies. OR
- SharePoint Online/OnPrem or industry-similar products and technologies. OR
- Teams or industries have identical products and technologies. OR
- Office or industry-similar products and technologies. OR
- Security, or industry-similar products and technologies. OR
- SQL Server or industry-similar products and technologies. OR
- Azure, or industry-similar products and technologies. OR
- Networking, e.g., TCP/IP, DNS, DHCP and RPC. OR
- Scripting languages, e.g., PowerShell, batch script.

**Salary: 24 mil - 27 mil base gross + bonus night shift + allowances**

**Requirements**:

- Have at least 1-year working experience in customer-facing roles.
- Excellent spoken English is a must.
- Passion for technical support roles.
- Customer-centric mindset.
- Quick adaptability to changes and strong self-study.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to provide step-by-step technical help, both written and verbal

Pay: 24,000,000₫ - 27,000,000₫ per month

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