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DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

**1. Accountant - Ensure cash is collected within timeframe**
- Verify collections precisely within timeframe
- Ensure no open item and no variance at month-end between system and bank accounts
- Ensure no overdue for COD/ compensation outstanding monitoring
- Prepare COD/ compensation reports and perform assigned tasks on timely manner

**2. Operations support - Support operations giving solutions for system improvement, follow up and guide operations to follow SOP, giving idea for improvement**
- Work with business partners for solving transaction/ system error issue
- Identify system issue, report and follow up with PMO team to solve the issue
- Give SOP guidance to Operations, direct and instruct Operations to follow up SOP, receive feedback from Operations, raise idea for improvement

**Requirements**:

- University degree in Economics/Finance/Accounting
- A minimum of 1-3 years of relevant work experience, e-commerce experience is preferable
- Experience working with mass transactions
- Proactive and adaptable to a fast-growing environment
- Strong analytical and problem-solving skill
- Strong Microsoft and Google docs/sheets skills, SQL is preferable
- Ability to interact, explain problems, guide and influence Operators to support co-ordination and compliance
- High sense of responsibility, accuracy, eager to learn
- English is preferable but Integrity is a must have