Wfm Coordinator

Overview:
We are looking for teammates that want to be part of the tech movement. People that want to progress their career now, and gain experience for tomorrow. You will work with companies like Microsoft on the best technologies. Our employee mission is to help you progress in both your career and in life. To create a great experience for you that can translate to customers. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

At **TeKnowledge**, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

**Why You’ll Enjoy It Here**:

- ** Be Part of Something Big** - A growing company where your contributions matter.
- ** Make an Immediate Impact** - Support groundbreaking technologies with real-world results.
- ** Work on Cutting-Edge Tech** - AI, cybersecurity, and next-gen digital solutions.
- ** Thrive in an Inclusive Team** - A culture built on trust, collaboration, and respect.
- ** We Care** - Integrity, empathy, and purpose guide every decision.

We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

**We Are TeKnowledge. Where People Lead and Tech Empowers.**

**Responsibilities**:

- Monitor real time performance for each LOB, including but not limited to: attendance, timekeeping compliance, staffing attainment and staffing requirements
- Prepare various reports on staff attendance and performance for timekeeping and client billing
- Communicate with operations teams regarding missing headcount and issues with timekeeping compliance
- Maintain report on attendance, coverage anomalies, and any real time incidents
- Provide administrative support for WFM and Timekeeping systems, including password changes and user ID updates
- Provide analytical support for special projects, including ad hoc reports as needed
- Communicate and work with staff members, management, Human Resources, and Accounting

Qualifications:

- 1 year of experience in a previous service center or similar role
- Professional fluency in English is essential, both written and oral
- Intermediate proficiency in MS Office suite
- Strong analytical skills, able to spot trends and insights from data analysis
- 1 year of experience generating reports in MS Excel using pivot tables, V-look ups, etc.
- Strong problem solving skills, detail-focused, attention to detail, organized
- Ability to work under pressure
- Strong communication and customer service skills