Chief Security

**Hạn nộp**: 09/12/2025 Mức lương: 20 - 30 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
10/10/2025 13:01
MÔ TẢ CÔNG VIỆC
**MAIN DUTIES**:
Administration
- Delegate to, supervise all staff within the Department, and assist them in preparing work schedules.
- Conform to and enforce policies, procedures, rules, and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
- Financial and Revenue Responsibilities
- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable Relationship with all clients, customers and guests of the Hotel.
- Through close supervision recommend improvements and changes to the operation of the Department, especially concerning creating better service standards, increasing revenue and reducing costs.
- Training and Human Resources Management
- Plans and organizes regular Departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
- Have a good relationship with all colleagues.
- Well-groomed and proper uniform presented during the duties. Follow the 3 Sofitel Values and 5 keys of luxury
- Guest Service Responsibilities
- Welcome/ Assist Guest- Have an in-depth understanding of Vietnamese law, hotel regulations and rules.
- Be proactive in duty and be aware of all ongoing activities within and outside of the Hotel.
- Transparently and strictly remain in compliance with regulations and rules when dealing with disputes between customer and Hotel staff.
- Knowing the Hotel map and exit plan in emergency case.
- Skillful in using equipment and tools related to fire extinguisher, protection and rescue.
- Cooperate with all departments in order to efficiently report daily surveillance activities to Management of the Hotel in time.
- Have a detailed working duty and training plan for department in compliance with standards of Hotel.
- Secure premises by regularly monitoring equipment regarding fire detected system and other related labor safety system in the Hotel.
- Ensure the adherence of staff in terms of Hotel standards and regulations; checking on daily report from the Shift Leader to immediately ensure effective solution.
- Secure the safety, well-being of all personnel, customers, guests, clients and Hotel by cooperating with related Vietnamese local companies and organizations.
- Fulfill duty within authorization, ensure proactive principle but have to stay in line with regulations and standards.
- Maintain a good relationship with team members in order to draw a precise development plan for each individual, which will result in a strong team, quick in reaction and an united team following a five-star standard Hotel.

Miscellaneous
- Key control SOP
- Guest room safety box SOP
- Fire fighting/ Evacuation SOP
-:

- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

QUYỀN LỢI ĐƯỢC HƯỞNG
- Learning and career opportunities and Mobility within Accor
- Competitive package of salary and benefits
- Competitive bonus system
- Excel in one of South East Asia’s most iconic and beloved hotels

YÊU CẦU CÔNG VIỆC
- At least 3 years in similar role in a hotel
- Excellent communication skills
- Strong leadership skills
- Managing a team of 20 employees
- Strong knowledge and experienced in dealing with complicated situations
- Good English

YÊU CẦU HỒ SƠ