Aviation - Dad] Sales & Reservation Team Leader

2 days ago

Ðà Nẵng, Vietnam ITL Full time

**[DAD] SALES & RESERVATION TEAM LEADER**
- (This position will work for Air Cargo sector
- GSA/GSSA Service)_

**JOB DESCRIPTION**
- Sales activities (both outdoor & indoor) to agents for cargo to fill up flights.
- Sales visits to develop and strengthen the relationship with customers.
- Identify and analyze target markets and clients within the specified area or customers to achieve the committed load factor, Revenue, and Profit.
- Follow up and coordinate with other departments and customers to comply with the regulations of the Airline principal.
- Communicate developments, trends, and opportunities to management and provide recommendations for the Sales strategy.
- Assign tasks and manage the quality of reservations and customer service.
- Customer management (current and new customers): provide the service information, rates, spaces, and flight schedules to customers.
- Maintains relationships with the key accounts and handles disputes and escalations.
- Handle the service issues, updates, and support requirements of customers.
- Negotiation and handling the draft contract with customers. Monitor the credit terms, and accounts receivable status.
- Complete the sales activities reports and performance reports assigned by Cargo Supervisor.
- Management of allocation, flight load to maximize Revenue & Profit.
- Other tasks assigned by the Cargo Supervisor.
- Working location: 11th Floor, Summit Building, 350 Nguyen Van Linh, Thac Gian, Thanh Khe, Da Nang, Vietnam.

**REQUIREMENTS**
- Having 2-3 years of Air Cargo Sales experience at Airlines, co-loader or forwarder companies (air freight sales of forwarders or sales for airlines).
- Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
- Bachelor’s degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
- Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
- Fluent in English (4 skills) and Vietnamese
- Good in Microsoft Office Suite (Word, Excel, Outlook) and data analysis.
- Be willing to work overtime and follow the airline's work schedule.
- Strong communication and customer focus.
- Ability to work independently and as part of a team.
- Positive attitude and a willingness to learn.

**BENEFITS**
- Competitive salary and attractive benefits.
- At least 12 days of annual leave and holidays according to Government regulations.
- Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
- Participate in company engagement activities (company trip, family day, sporting day,...) as well as contribute ideas to build the company (Innovation award).

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