Senior Project Manager

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Drive end-to-end project management for the launch of new logistics service verticals.
- Collaborate with cross-functional stakeholders to define project timelines, milestones, and critical dependencies.
- Drive change management and training to ensure adoption of new services & processes across organization
- Support Product design, service innovation, and pricing logic development.
- Collaborate with Finance and Ops to model cost, ROI, and impact of initiatives
- Develop and monitor KPIs for pilot phases; track issues and ensure timely resolution.
- Conduct market research, opportunity sizing, and translate business requirements into execution plans.
- Present project updates to leadership and facilitate structured decision-making.

**Requirements**:

- Bachelor’s degree or above.
- 3-5 years of experience in project management, strategy, or consulting roles; logistics or tech domain is a plus.
- Strong PMO capabilities: project planning, risk management, documentation, and reporting.
- Excellent stakeholder management, presentation, and problem-solving skills.
- Data-driven mindset with basic competency in financial modeling and scenario planning
- Comfortable working in ambiguous, fast-paced environments.
- Experience in operational change management or large-scale rollout is a plus
- Experience in service design is a plus.

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