Product Research

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Zalo Full time

Hồ Chí Minh

Internship & Collaboration

Zalo Notification Service (ZNS) is Vietnam’s largest enterprise messaging platform, powering millions of transactional messages daily. As we expand into the next chapter - introducing new interaction templates, engagement formats, and data-driven insights - we are building a product engine that will shape how businesses communicate with customers at scale.

We’re looking for a motivated companion to support the end-to-end product lifecycle - from concept exploration, user and business research, and competitor analysis to feature specification and launch. This is a rare opportunity to break into Product Management and grow into a well-rounded product talent with exposure to both product and business strategy.

** What you will do**:

- Collect and analyze feedback from users, business clients, and internal teams to generate clear insights that support product decisions;
- Conduct competitor research in the messaging market to identify trends and insights that guide product strategy;
- Leverage public market data to understand industry movements, emerging needs, and gaps that the product can address;
- Monitor weekly/monthly metrics to identify issues, trends, and improvement opportunities;
- Work closely with BD to support product launches and assist business clients in adopting new features;
- Take ownership of testing product outcomes and product readiness;
- Develop comprehensive product documentation, feature specifications, and guidelines to support internal teams and business clients;
- Collaborate cross-functionally with BD, Dev, and QA teams to ensure timely feature delivery and product launch readiness.

**What you will need**:

- Last-year student or recent graduate;
- Strong problem-solving ability, logical thinking, and solid communication skills (both spoken and written);
- Curiosity and interest in research or data analysis will be a strong advantage;
- Self-motivated, energetic, and proactive in learning and skill development;
- Demonstrates a high sense of responsibility, diligence, and ownership.

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