Field Service Engineer

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Technical Product Management
- Provides support for MMA & AFC model introduction (launching, demo, Semi shows)
- Conducts feasibility studies and sample bonding
- Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the on-site support team, the Product Line and the R&D team
- Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
- Engages in R&D projects during product definition / requirement engineering and customer testing
- Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
- Collects process / production / competitor data at customer site

Pre
- & After Sales Support
- Conducts evaluations and demos
- Support Sales and CPMs during Pre-Sales activities
- Establishes good customer relationship on technical level with all key accounts assigned
- Provides Technical Info to CPMs/Sales and/or product group.

Technical Support
- Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia
- Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
- Conducts training to FSE’s and customers

Education
- Minimum 5 years of experience as a support engineer
- Diploma or degree in Electrical, Mechatronic Engineering, Automation or related major.

Work experience
- Minimum 5 years of experience in a complex Technical environment, 3 years in Product Support environment with customer engagement
- Experience within semiconductor backend industry

Expertise and methodology
- Good PC, MS-Office knowledge
- Very good command of English (spoken & written)
- Korean language desirable

Other requirement criteria
- Very strong analytical skills
- Excellent communication skills
- High level of assertiveness
- High degree of flexibility required
- Good behavior in customer relations
- Intercultural understanding
- Travel readiness up to 50%

Ngành nghề: Cơ khí / Ô tô / Tự động hóa, Điện / Điện tử / Điện lạnh / Điện công nghiệp, Sản xuất / Vận hành sản xuất

Kinh nghiệm: 4 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hải Phòng

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc

Education
- Minimum 5 years of experience as a support engineer
- Diploma or degree in Electrical, Mechatronic Engineering, Automation or related major.

Work experience
- Minimum 5 years of experience in a complex Technical environment, 3 years in Product Support environment with customer engagement
- Experience within semiconductor backend industry

Expertise and methodology
- Good PC, MS-Office knowledge
- Very good command of English (spoken & written)
- Korean language desirable

Other requirement criteria
- Very strong analytical skills
- Excellent communication skills
- High level of assertiveness
- High degree of flexibility required
- Good behavior in customer relations
- Intercultural understanding
- Travel readiness up to 50%

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Cơ Khí,Cơ Khí/Ô Tô/Tự Động Hóa,IT Phần Cứng,IT Support,Điện/Điện Tử/Điện Lạnh

Trung cấp - Nghề
Không yêu cầu