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**Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Hành chính, nhân sự
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
04/09/2024 12:09
MÔ TẢ CÔNG VIỆC
Administering Employee Training Programs
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Training Budgets
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
QUYỀN LỢI ĐƯỢC HƯỞNG
- 02 months of probation with full salary;
- Attractive remuneration package and 13th month salary;
- Local and International training course;
- Uniform and duty meal provided by hotel;
- Annual vacation, annual health check and other benefits according to hotel's policies;
- Associate special discount for hotel rooms and F&B services at International Marriott properties.
YÊU CẦU CÔNG VIỆC
- At least 02 year of related work experience
- Must be able to fluently speak, read, write and understand language(s) used in the workplace.
- Hospitality background and service mind
- Excellent in verbal & written communication skills
- Familiar with Microsoft Office: Word, Excel, PowerPoint
- Good training skills, eg. English training
- Good organization skills
- Work well under high pressure
- Must be able to read and write to facilitate the communication process.
YÊU CẦU HỒ SƠ
- Contact Human Resources at (0258) 388 0000 (ext.: 4400 for more information)
