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Junior IT Technician

2 weeks ago

Hà Nội, Vietnam Công Ty SGS Việt Nam Trách Nhiệm Hữu Hạn Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Job Summary:
The Junior IT Technician provides first-line technical support to employees, ensuring the smooth operation of IT systems and addressing issues related to hardware, software, and network connectivity. This role requires strong problem-solving skills, effective communication, and a customer-focused approach to support the dynamic needs of a BPO environment.

**Responsibilities**:
1. End User Support
- Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals. Assist with login problems, software errors, and connectivity issues.
- Escalation: Escalate unresolved issues to higher support levels (Level 2 or 3) or specialized teams as needed.

2. System and Network Support
- Access Management: Manage user accounts, permissions, and access control for IT systems. Assist in onboarding and offboarding employees, ensuring timely account setup or deactivation.
- Technical Support: Perform basic maintenance and troubleshooting for network devices, servers, telecommunication systems, and other IT equipment. Coordinate with vendors for equipment repairs or replacements.

3. Documentation and Reporting
- Knowledge Base Maintenance: Update and maintain IT documentation, FAQs, and self-help resources for common issues.
- Incident Reporting: Generate reports on incident resolution times, ticket volumes, and recurring issues to support continuous improvement efforts.

4. Asset Management
- Oversee the entire lifecycle of IT assets, including procurement, allocation, maintenance, and retirement.
- Conduct thorough monthly audits of all IT assets, ensuring accurate and up-to-date inventory records.

5. User Training and Communication
- User Guidance: Educate employees on IT policies, best practices, and self-service tools;
- Communication: Communicate planned maintenance, outages, or system updates to minimize disruptions.

6. Compliance and Security
- Policy Enforcement: Ensure adherence to IT security policies and confidentiality standards.
- Risk Mitigation: Identify and report potential security vulnerabilities or compliance risks.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
1. Salary and Benefits
- Attractive salary and benefits;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check;
- Paid leave (12 days/year).

2. Working Environment
- International, fun and professional working environment;
- Modern hardware provided by the company (laptop, monitor, airpod, etc.);
- Free drinks (coffee, tea, etc.);
- English working environment;
- Training and career development opportunities

Working time:

- 40 working hours per week and is arranged by managers;
- Able to work rotate shifts;
- Able to work on weekends and public holidays (including New Year, Lunar New Year, Independence Day, etc.);
- Night shift allowance and extra pay in public holidays.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Key skills and experience:

- Knowledge of computer hardware, including troubleshooting and maintenance;
- Proficiency in Windows 10, 11, and Windows Server;
- Experience with on-premise network topology and troubleshooting;
- Proven experience in providing technical support via various channels;
- Good communication and interpersonal skills;
- Ability to adhere to processes and procedures;
- Customer-oriented with a strong work ethic;
- Ability to work independently and as a team player;
- Strong sense of responsibility and initiative;
- Ability to work on flexible working schedules.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Phần Cứng,IT Support,Quản Trị Hệ Thống,Quản Trị Mạng

Trung cấp - Nghề
Dưới 1 năm