Account Manager, Health

7 days ago

Hà Nội, Vietnam WTW Full time

**Description**:
**The Role**
- Be responsible for day-to-day client interaction and follow up to support the client relationship and ensure a smooth client journey during and beyond the placement cycle, including but not limit to designing/obtaining of quotations, explaining insurance terms/conditions, making quotations comparison and giving recommendation to clients
- Provide the highest level of customer service to existing and new clients with local and international medical plan, maintaining profitable revenue to achieve renewal target
- Work closely with Team Leader to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to the client(s)
- Follow strictly the broking process as guided in the WTW Broking Manual (PFC online)
- Manage the preparation of bids and tenders
- Proactively participate in complex claim handling cases
- Promote the cross-selling and/or up-selling with every renewal client
- Other tasks assigned by the Company

**Qualifications**:
**The Requirements**
- University degree
- Computer Literate, MS-Word, Excel, Power Point
- At least 04 years experience in insurance industry (with broker or insurer)
- In depth understanding of insurance concepts and consulting processing
- High integrity, Initiative and critical sense ownership
- Proactive, long-term commitment
- Good communication and problem-solving skills
- Good client-oriented, innovative and critical sense
- Excellent presentation and negotiation skills
- Strong customer management and selling skills
- Be able to work under high pressure
- Fluent in English & Vietnamese

An equal opportunity employer

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