Field Service Engineer

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam GE HEALTHCARE Full time

**Job Description Summary**: All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
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**Description**: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.

**Key Responsibilities/essential functions include**:

- Technical: Maintains all models specific to a modality in the assigned area.
- Electronic/Mechanical/ Electrical/IT: Total system level trouble-shooting on complex multi-symptom problems.
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
- Acts to ensure satisfaction to customers.
- Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Business growth: Assists in the growth and direction of business in his/her geographic area.
- Productivity: Responsible for Warranty and PMS (Preventive Maintenance Services) contract cost control.
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Assists operation management, and implement and drive operational initiatives and programs where necessary.
- Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

**Quality Specific Goals**:

- Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

**Required Qualifications**:

- Diploma Qualified to Degree level or equivalent. Minimum Diploma holder, majoring in Electrical Engineering, Electrical Engineering Technology, BioMedical Engineering or equivalent
- Technical analytical skills. 2-4 years Field Services experience.
- Experience in CT, MRI, X-ray, Nuclear Medicine, Ultrasound is a plus.
- Comprehensive knowledge of a specific modality or multi-modalities. Sought by others for guidance and advice.
- Profiency in English and local language.
- Ability to work independently with minimum direction.
- High work standards and quality.
- Initiative and motivation.
- Plans and organizes work effectively.
- Excellent communications, listening and interpersonal skills.
- Excellent problem-solving skills, able to think outside the box
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
- A good team player and can work seamlessly with cross-functional teams.

**Desired Characteristic**
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand.
- Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.
- Shares expertise and knowledge with others. Uses technology to achieve work objectives.
- Demonstrates an understanding of different organizational departments and functions.

**Inclusion and Diversity**

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; del

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