Consumer Laboratory Technician

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At UL, we know why we come to work.:
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely

What you’ll learn & achieve:
**JOB FUNCTION**:
Works within the existing operating procedures under guidance from the seniors to promote and enable adoption and implementation of
**Testing, Inspection & Certification (TIC)** products and services, evaluate, and analyze customer needs, and best position UL to win future work

**JOB RESPONSIBILITIES**:

- Uses knowledge and relationships from guiding post-sales implementation of TIC products / services to inform planning for expansion opportunities.
- Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
- Builds trust, transparency, and loyalty with customer contacts; gauges customers’ levels of engagement with UL and directs feedback internally when appropriate.
- Connects customer personnel to relevant UL personnel (account managers, Technical Sales Representatives (TSRs)/ Technical Inside Sales Representatives (TISRs), delivery teams and engineers etc.) when applicable.
- Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customer’s perspective.
- With guidance, supports implementation and fulfilment teams to deliver solution to customer post-sale.
- Collaborates with internal resources until an issue is resolved and communicated to customers.
- Provides input to account manager, TSR/TISR (where appropriate) about deep understanding of customer needs, where applicable.
- Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
- Performs other duties as directed.

What makes you a great fit:
**JOB REQUIREMENTS**:
- Minimum a Diploma holder in Engineering with at least 1-2 year experiment working in the third party laboratory which related to Softline or Hardline physical testing e.g. Textile, Leather, Toys, Furniture.
- Good Team Player
- Fresh Graduates are welcome to apply

What you’ll experience working at UL:
**Mission**: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 127 years and is deeply engrained in everything we do.

**People**: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

**Interesting work**: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

**Grow & achieve**: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

**International atmosphere**: Join our team of experienced professionals from across the world and get the support you need to do your best work

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.