Risk Strategist, Zalopay

1 day ago

Ho Chi Minh City, Vietnam VNG Full time

Risk Management team at ZaloPay gathers highly motivated team players who are dedicated to risk assessment, analyzing fraud & abuse patterns, and then creating and adapting advanced prevention mechanisms while focusing on the use of rand customer experience.
- As a Risk Strategist, you will have opportunities to:

- Be involved in Fintech business with ZaloPay - expected to be one of the leading e-payment products in Vietnam;
- Wide up your knowledge in Risk management area of Fintech/ E-commerce industry;
- Be in charge of Risk management policy & operation for Funding Channel Risk - one of two key components of Partner Risk at ZaloPay;
- Work with our experts and get knowledge or deep insights (e.g., market, trends, user behaviors, etc.) from other components of the Fintech area (e.g., business intelligence, data analysis, tech, product, etc.);
**What you will do**
- Understand and maintain risk management process for promotion abuse & credit risk.
- Do a Risk assessment of new campaigns, and product features before launch; define strategies and risk monitoring, detection & mitigation plan.
- Monitor and detect risks in transaction processing, system operation, and customer transactions.
- Monitor and analyze fraud/abusive transactions detected by transaction monitoring tool;
- Monitor statistics related to redemption, authentication, and authorization;
- Evaluate risk of the suspended transaction and decide whether the transaction is accepted;
- Take actions to stop fraud during product launch, and operations;
- Participate in developing new ZaloPay’s features/products from at risk management perspective.
- Analyze potential risks of features/products;
- Propose solutions to help features/products to be released with compliance.
- Work closely with Business & Product teams, Data Analysts & Data Scientists on
- Continuously refining the product mechanics and Risk requirements to control, and reduce loss & cost without impeding user experience for the good users;
- Deep-dive into suspicious fraud cases to identify malicious behavior, and vulnerabilities;
- Analyzing to understand the difference between normal users and fraudsters/abusers; proposing rules & model updates to increase coverage rate, reduce loss rate, and false-positive rate (low impact to normal users) of Risk Engine.

**Yêu cầu**:
****
- Have 1+ years of experience at bank/payment companies fintech companies or e-commerce companies;
- Knowledge of promotion schemes and policies is preferred;
- Ability to identify and analyze trends or patterns of normal users and fraudsters;
- Ability to predict user and fraudster behavior for better on-going risk controls;
- Be open-minded, eager to learn new things, and embrace challenges;
- Logical thinking and problem-solving skills - the ability to identify the root cause, evaluate the potential loss, user experience impact; and quickly give solution;
- Great communication skills - the ability to communicate well with teams to give persuasive opinions and define rules;
- Ability to manage multiple tasks and deadlines.

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