Reservation Supervisor

**Company Description**
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

We are seeking a detail-oriented and customer-focused Reservation Supervisor to join our team in Quy Nhon, Vietnam. As a key member of our hotel's management team, you will play a crucial role in ensuring the smooth operation of our reservations department and contributing to the overall success of our property.
- Oversee the daily operations of the reservations department, ensuring efficiency and accuracy in all booking processes
- Manage and train reservation staff, promoting a culture of excellence and customer service
- Monitor and analyze reservation trends, occupancy rates, and revenue metrics to optimize booking strategies
- Collaborate with other departments to ensure seamless guest experiences from booking to check-out
- Handle complex reservation inquiries, special requests, and VIP bookings
- Implement and maintain effective systems to prevent double bookings, non-guaranteed reservations, and other inaccuracies
- Stay up-to-date with local events, attractions, and market trends in Quy Nhon to provide informed recommendations to guests
- Ensure compliance with hotel policies, procedures, and industry standards
- Generate and analyze reports on reservation activities, providing insights to senior management
- Resolve guest complaints and issues related to reservations promptly and professionally

**Qualifications**
- Bachelor's degree in Hotel Management, Hospitality, or a related field
- Minimum of 2 years of experience in hotel reservations or rooms division, with at least 1 year in a supervisory role
- Proficient in Property Management Systems (PMS) and Revenue Management Systems (RMS)
- Strong understanding of various distribution channels and online booking platforms
- Excellent knowledge of the Quy Nhon tourism market, local attractions, and regional competitors
- Proven leadership and team management skills
- Outstanding communication and interpersonal abilities
- Strong problem-solving and decision-making capabilities
- Fluency in English (both written and spoken); knowledge of Vietnamese or other languages is a plus
- Exceptional attention to detail and organizational skills
- Ability to work flexible hours, including weekends and holidays, as required
- Demonstrated proficiency in Microsoft Office suite and reservation-related software

**Additional Information**
Reporting into Reservations Manager