Medical Representative in Hcmc

**The**Position**

**Medical Representative**

- Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet / exceed promotion targets for assigned product(s) within the allocated territory and achieve related quantitative / qualitative field force KPIsAdhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed

**Duties & Responsibilities**

**1. Promotion Achievement in the assigned territory**:

- Territory promotion accountability
- Ensure formulary listing and availability of Boehringer Ingelheim products as required
- Create demand / generate prescriptions for promoted Boehringer Ingelheim products by utilizing the available resources / tools / channels and trained behaviours
- Identify opportunities to grow/expand relevant customer universe for BI promoted brands

**2. Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence**:

- Maintain an accurate & complete customer data base in Veeva
- Develop, validate and execute MCCPs for the allocated territory to maximize Boehringer Ingelheim business and ensure achievement of promotion targets / objectives with particular focus on message execution
- Comprehend, integrate and execute ICPs into MCCPs
- Plan logistics to ensure execution of MCCPs and that high value customers are seen with the required Reach and Frequency, F2F and S2S
- Locally mandated reports are completed accurately, in full and submitted on time

**3. Orchestrate Exceptional Customer Experience**:

- Communicate with relevant Boehringer Ingelheim customer facing roles and work interdependently to ensure customer experience is personalised and relevant to them
- Proficiency in utilizing Veeva resources; Engage, Event Management, survey function, CfE function and OneMessage, FuE function
- Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms
- Identify customers' preferred communication channels, directing appropriate resources to fulfil the Customers' needs
- Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions

**4. Superior Customer Engagement Capability (Knowledge & Skills)**:

- Effective Knowledge depth to communicate confidently and competently with customers
- Effective Customer Engagement Skill proficiency
- Knowledgeable across the Hybrid CEM model. Able to execute assigned Marketing strategies within the customers' preferred communication channel
- Digitally fluent/ tech savvy, able to reliably utilise CRM/ Veeva, undertake pre-Call set-up of digital platforms
- Capable and confident in presenting to Groups of customers, both face to face/screen to screen

**5. Comply with local regulations, industry and the BI Code of Conduct**:

- Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the Boehringer Ingelheim Code of Conduct
- Take prompt and necessary actions on issues of compliance and Pharmacovigilance
- Be a role model in compliance with local regulations, industry and the Boehringer Ingelheim Code of Conduct

**6. Regular Reporting**:
Locally mandated reports are completed accurately, in full and submitted on time

**Requirements**:
**Competencies required**:

- Industry / Product knowledge
- Promoting skills applied across a diverse range of channels
- Multi-Channel Cycle Planning and Execution
- Customer Relationship Management
- Self-development / learning
- Communication skills
- Planning and organizing skills to collaborate with other customer facing personnelIT literacy

**Experience**:
At least three years of experience in direct promoting in healthcare industry is advantageous.

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