System Administrator

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to underbanked consumers. Since 2013, we've become the leading credit risk assessment platform in Southeast Asia, with over 1 billion scored customers and $800 million in loans disbursed.

We collaborate with 130+ financial institutions across Vietnam, Philippines, India, and Indonesia and have raised $100 million in Series C funding to scale our new credit cards business. Our mission is to enable credit lines for 10M+ people in the Philippines, India, and Indonesia, and we're seeking passionate, entrepreneurial, and data-driven individuals to join our diverse team.

Headquartered in Singapore with offices in Ho Chi Minh City, Hanoi, Manila, Jakarta, Bangalore and Mumbai, we're guided by values like extreme ownership, data-driven decision-making, mindfulness, and social impact. We aim to make universal financial inclusion a reality in Southeast Asia and India within the next decade, and your expertise can help us achieve this goal.

How You'll Make an Impact

At Kopato AI, we’re reimagining the consumer credit ecosystem, and our System Administrator role is critical to making it happen. We’re hiring top talent from India (Bangalore), Vietnam (Ho Chi Minh), the Philippines (Manila), and Latin America (Brazil, Argentina, Colombia) to join our global team working US Eastern hours.

You’ll ensure the reliability and performance of platforms like Interprose, Looker, and Collin, support seamless client onboarding and integrations, and act as the first line of defense for technical issues. Your efforts will directly bridge product development and daily operations, translating our innovative AI technology into tangible business success.

By collaborating across vendors, clients, and internal teams, you’ll not only keep systems running at peak performance but also help shape their future—driving uptime, efficiency, and client satisfaction on a global scale.

What You'll Do

- System Configuration & Operations
- Configure Interprose for live operations during US timezone
- Configure and maintain reports and dashboards on Interprose and Looker
- Manage system configurations for optimal performance
- Client Coordination
- Coordinate with clients and sales team on onboarding processes
- Configure import/export file exchanges for client data
- Ensure smooth data flow between client systems and internal platforms
- Interface with vendor
- Escalate to Interprose if there are Interprose bugs, or questions regarding how to setup/configure Interprose
- Work with other vendors (payment processors, scrubs and skip tracing etc.) to resolve issues and ensure timely processing of data.
- Support & Escalation
- Provide first-line operational system support
- Write clear escalation tickets for product team to handle issues outside US timezone
- Monitor system performance and identify issues proactively
- Product Collaboration
- Feed requirements for new features and bug fixes to product team
- Document operational gaps and improvement opportunities
- Test and validate system changes before production deployment

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Competitive compensation package.
Convenient office location with easy access to public transportation.
Fully equipped workstations and collaborative team environment.
Opportunity to work on cutting-edge AI and machine learning projects and make a real impact in the data science community.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
**What We're Looking For


**Required Skills**:

- Business fluency in English is a core requirement for effective client and cross-functional communication.
- Experience with CRM/collection systems (Interprose preferred)
- SQL and data analysis capabilities
- Strong documentation and communication skills
- Ability to work US timezone hours
- Experience with file transfer protocols and data exchange formats
- Preferred Qualifications
- Experience in debt collection or financial services industry
- Familiarity with Looker or similar BI tools
- Understanding of compliance requirements (FDCPA, TCPA)
- Experience with API integrations and data mapping

**What We Offer

Join our team and enjoy:

- Competitive compensation package.
- Comprehensive health care coverage for you and your dependents
- Generous leave policies, including annual leave, sick leave, and flexible work hours
- Convenient central district 1 office location, next to metro station
- An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's