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Technical Service Representative
2 weeks ago
RESPONSIBILITIES
**CORE RESPONSIBILITY**
- Respond to questions and concerns from the customers regarding product lines and general operations; operate under general supervision and involve complex situations that require basic project management to resolve situations and trial to success.
- Serve as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receive direction from other personnel.
- To be a leader of TS, providing technical support for Cat and subcontractors under company agreement
- Team work for solving problem and arranging service schedules for TS support in routine.
- Perform other duties as assigned.
QUALIFICATIONS
**EDUCATION BACKGROUND REQUIREMENTS**:
Required: High school graduate or equivalent education and experience.
Preferred：Bachelor’s degree in Chemistry, Operations Management, or related field is preferred.
**KNOWLEDGE & EXPERIENCE**:
Required：Four years of experience as a technical service representative.
Preferred：Strong technical knowledge in powder and liquid coating
**TECHNICAL/SKILL REQUIREMENTS**:
Required：
- Understanding of advanced technical (lab, research, etc.) principles and practices;
- Providing technical guidance and advice to improve quality and efficiency;
- Working with line and management personnel;
- Communicating technical and operational concepts to facilitate sales;
- Providing technical customer service;
- Performing account management and sales activities;
- Communicating with co-workers to provide and receive direction.
- Able to travel
EMPLOYER DESCRIPTION
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive
