Technical Writer

**Top 3 reasons to join us**:

- Flexible working hours, wfh 1 day/week
- Annual training budget of up to $1,000 per person
- Opportunity to work with an international team

**Job description**:
We’re looking for a **Technical Writer** to join our team and take ownership of maintaining our internal product manual — the central resource that documents every feature and function in our software platform.

In this role, you’ll work closely with our Product Owners to capture product updates quickly and translate them into clear, structured, and accurate documentation. You’ll ensure the manual always reflects the latest product state and is easy for internal teams to navigate and understand.

You’ll also take initiative to improve the manual’s organization, readability, and consistency in line with our style guide. Over time, you’ll collaborate with other teams — such as Customer Success, QA, and Development — to gather feedback and continuously enhance the manual’s clarity and usefulness.

We’re looking for someone with strong writing and editing skills, a sharp eye for detail, and the ability to understand complex software systems. If you love turning technical information into clear, useful documentation and enjoy maintaining high editorial standards, this role is for you.

**Key Responsibilities**:
In this role, you will:

- Develop, write and edit internal technical documents for a unified voice and consistency, with a focus on making them significant to the target audience;
- Work closely with the Product team to craft and produce excellent technical content;
- Learn continuously about our products’ evolving functionalities while creating the content;
- Use and update company style guides to ensure consistency across documentation.
- Assist the lead Technical Writer with other projects as needed.

**Your skills and experience**:

- At least 2+ years of English-language experience in technical writing
- Familiarity with a software development environment
- Excellent written and verbal English communication skills, plus active listening skills
- Strong technical and instructional writing and documentation experience
- Strong interpersonal skills
- Self-starter, ability to work with limited supervision, multi-tasker
- Strong attention to detail, goal-oriented, problem-solver, self-motivated and independent
- Proven ability to work with cross-functional teams
- Familiarity with the ecommerce and digital media industry
- Strong work ethic and commitment

**Why you'll love working here**:

- Comprehensive training and professional development
- Chance to work in an international team and professional working environment
- Career advancement opportunities within the company
- Supportive team environment with a focus on shared success.
- Flexible working hours with 40 hours per week (Monday - Friday)
- Lunch allowance and free drinks (coffee, tea, snacks)
- Premium health insurance package
- Vacation leave up to 22 days per year
- Sponsor the fee of getting certificates for each team
- 13th month salary bonus