Officer, Mpc

Overview:
STATEMENT (defines the major functions/purpose of the position)
- The primary responsibility of the Representative, MPC is to actively manage and represent Vietnam MPC department which guide the Member organizations in conforming to the rules for Member conduct set out by the Corporation. The principle focus of this position is to ensure that Members understand and embrace Herbalife’s rules.
- Responsible for managing the work flow of the MPC department and to ensure efficient and effective operation and also help to resolve issues that may emerge in the context of relationships with Members, primarily in connection with the Member Business Practices and Compliance function.

DETAILED RESPONSIBILITIES/DUTIES:

- Case files
- Keep abreast of the trend of business practices, trend of Members and/or any uprising issues.
- Research, investigate, communicate with Member, collect & analysis the provided information from Members, complete issue resolution by recommendations.
- Do review the Lifetime Volume to make sure that the qualifications are valid and not a result of volume manipulation. Assess whether a qualification should be approved or denied.
- Strive to complete MPC files within target timeline.
- To handle the complaints/inquiries regarding to non-compliance practices from Member & related internal departments.
- Member Communication & Education
- Manage complete training project including project scope, schedule & quality
- To provide guidance & training to Members and drive Members education programs
- Nutrition Club
- Carry out Nutrition Club Ambassador program. To monitor the accuracy and provide feedback on the Nutrition Club Visit program
- In charge NC registration to make sure following the Nutrition Club guidelines & Directions
- Participate in the other initiatives related to Nutrition Club practices to raise awareness of Members in understanding and complying with the company’s guidelines.
- Event Compliance
- Ensure that all Member’s presentation and testimonials comply with all company’s internal regulations/SOPs applied to various events; at utmost transparent and non-bias manner through both direct & in-direct methods.
- Travel as the need arises to attend Company & Member conferences/events dealing with dedicate and violated issues and participate as a trainer/spokesperson and otherwise on Member Business Practices and Compliance worldwide seminars.
- Others
- Address the ad hoc tasks when necessary as requested by MPC Supervisor or Head Department.

SUPERVISORY RESPONSIBILITIES:
NA

ORGANIZATIONAL RELATIONSHIPS:
Interacts with all levels throughout organization; including MPC/Regional staff, Herbalife independent distributors, and vendors.

Qualifications:
Skills
- Dynamic and proactive to learn
- Strongly customer oriented and owns excellent customer service experience; experience in MLM Company would be a plus.
- Fluent English capabilities especially in reading and writing. Good verbal & written communication skills in Vietnamese.
- Good administrative skills with hands on computer skills, MS Office.
- Able to organize workload for effective implementation.
- Ability to solve problems and challenges and carry out responsibilities under mínimal supervision.
- Excellent organizational, interpersonal and communication skills. Must be self-motivated and highly attentive to details and follow-up.
- Ability to work under deadline pressure, while maintaining a positive, professional attitude in a very fast-paced environment.

**Experience**:

- Preferably with at least 1 year working experience

**Education**:
University graduate.