Chuyên Viên Bàn Giao Căn Hộ

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Responsible to provide high standard Customer Service at the point of viewings snagging/ handover, ensure customer loyalty and aim to increase the customer retention rate/ ratio.

1. Customer interface and main contact point throughout the physical property handover to deliver a positive customer experience.

2. Take the customer through the property handover process (Viewing/Snagging/Handover) and coordinate with Service Operations Team and Head office to ensure legal and financial formalities are completed prior to releasing the unit keys/cards.

4. Property Orientation and key/card handovers in line with the approved process.

6. Fix appointment with the client for viewing/snagging/handover and assist with any DLP warranty service request or issues.

7. Attend the property with the clients and raise any snags/comments in the approved software.

8. Follow-up with the QA team for the snag rectification and update the client and system.

9. Responsible for a positive and professional customer service at all times.

10. Deal with difficult or dissatisfied customer and achieve a positive outcome.

11. Ensure the full understanding of the projects (All aspects) and the surroundings to answer the client's quires in a professional manner.

12. Handle the walk-in clients and deal with their queries.

13. Brand ambassadors delivering customer service at all time.

14. Train and guide new joiners on the full process of handover

15. Consistently meet the targets to ensure that the handovers are completed within the specified period.

16. Ensure status reports are maintained daily and the reports are matching with the actual figures.

17. Manage the cleaning and other internal / external staff for the successful handover completion.

18. Assist the handover manager in designing the handover documents and other handover deliverables.

19. Ensure the units and common areas are intact prior to the customer visit.

20. Other works as assigned by the deputy CEO.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
KPI Bonus, 13th month salary

Health care insurance

Company laptop/Ipad

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Graduated from University of College with the related majors such as: Business Administration, Marketing...

Extensive experience in Customer Service (Hotels, Real Estate, Airline, developer preferred).

Strong verbal and written communication skills (Vietnamese and English)

Property management software.

Excellent Presentation skills and customer oriented.

Negotiation and mediation skills.

Handle high pressure working environment and problem solving skills.

Work management and prioritizing skills.

Quick decision making qualities.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bất Động Sản,Chăm Sóc Khách Hàng

Đại Học
Không yêu cầu