Guest Services Manager

19 hours ago

An Giang, Vietnam Regent Phú Quốc Full time

GUEST SERVICES MANAGER (KOREAN SPEAKING) - QUẢN LÝ TRỰC CA (BIẾT TIẾNG HÀN)
**Hạn nộp**: 13/11/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca
Cập nhật
13/10/2025 20:31
MÔ TẢ CÔNG VIỆC
Guest Experience & Operations
- Supervise and support the Front of the House operations, including reception, concierge, and guest relations.
- Provide personalized assistance and ensure smooth communication for Korean-speaking guests, including translation and cultural interpretation when needed.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
- Conduct daily guest engagement activities, ensuring proactive recognition of repeat and VIP guests.
- Monitor lobby and public areas to maintain a welcoming, efficient, and elegant guest environment.
- Support Front Office during peak periods to ensure smooth check-in/out processes.

Team Management
- Lead, coach, and motivate Front of the House team members to deliver luxury service standards.
- Ensure team members are well-informed about resort facilities, services, and promotions.
- Coordinate with the Training Department to deliver service and language skill development programs.

Guest Relations & Communication
- Maintain strong relationships with Korean travel agents, VIP coordinators, and regular guests.
- Prepare daily guest reports and communicate important guest preferences to relevant departments.
- Act as the liaison between guests and other departments to ensure personalized and seamless experiences.

Administration & Compliance
- Monitor and ensure compliance with resort policies, brand standards, and safety procedures.
- Support preparation of daily and monthly reports related to guest feedback, satisfaction, and trends.
- Participate in regular departmental meetings and contribute to service improvement initiatives.

QUYỀN LỢI ĐƯỢC HƯỞNG
Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
15 annual leave, 2 days off per week
Relocation, repatriation, and home leave allowance
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel from the start date and for the family after working 06 months
24/7 accident insurance
Other benefits will be discussed during the interview
YÊU CẦU CÔNG VIỆC
Bachelor’s degree in Hospitality Management or related field.
Minimum 2-3 years of experience in a supervisory or managerial role in Front Office at a luxury hotel/resort.
Fluent in Korean and English (both spoken and written); additional languages are an advantage.
Excellent interpersonal and communication skills, with a genuine passion for guest service.
Strong problem-solving ability and high attention to detail.
Proficiency in hotel management systems (Opera PMS preferred).
Flexible to work in shifts, weekends, and holidays as required.
YÊU CẦU HỒ SƠ
**Phone**: 02973 88 0000/Hotline: 0919 290 709 (P&C Department)

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