Lead Site Reliability Engineer

**Role Summary**

We are seeking a highly skilled and motivated Lead Site Reliability Engineer (SRE) with strong AWS expertise to lead our Service Operations team. You will be responsible for driving SRE practices, ensuring the scalability, reliability, and performance of mission-critical systems for our digital banking clients. This role requires balancing technical depth with leadership capability — setting direction, mentoring engineers, and ensuring service reliability at scale across multiple teams and clients.

**Key Responsibilities**
- Leadership & Mentorship: Lead a team of SREs, providing technical guidance, coaching, and fostering a culture of reliability and continuous improvement.
- SRE Practices: Define and mature SRE practices, including SLIs/SLOs, error budgets, and incident response processes across production systems.
- Architecture & Automation: Own the design and evolution of automated cloud operations, driving adoption of Infrastructure-as-Code (Terraform, CloudFormation) and CI/CD pipelines.
- Incident Management: Lead major incident responses, ensuring rapid resolution, root cause analysis, and implementation of preventive measures.
- Collaboration: Work closely with Development, DevOps, and Cloud Engineering teams to ensure reliability and resilience are built into every stage of delivery.
- Operational Excellence: Establish and track key reliability metrics (availability, latency, error rates) and drive initiatives to continuously improve them.
- Innovation & Tooling: Evaluate and implement AWS-native and third-party tools to improve monitoring, alerting, and automation.
- Stakeholder Engagement: Act as the primary contact point for Service Reliability topics with clients, ensuring transparency and alignment on reliability goals.
- Governance: Ensure compliance with industry standards and internal policies around security, audit, and operational risk.

**Required Education & Experience**
- **Experience: 7-10 years in SRE/DevOps/Cloud Engineering, with at least 2-3 years in a lead or managerial capacity.**
- Cloud Expertise: Deep hands-on experience with AWS services (EC2, ECS/EKS, S3, RDS, IAM, VPC, CloudWatch).
- Infrastructure as Code: Strong experience with Terraform, CloudFormation, and automated deployment pipelines (Harness, GitLab, Jenkins).
- Containerization & Orchestration: Expertise in Kubernetes and container-based workloads in production.
- Monitoring & Observability: Proficiency with monitoring, logging, and alerting tools (CloudWatch, Prometheus, Grafana, ELK).
- Incident Leadership: Proven ability to lead high-pressure incident response and post-mortem processes.
- Problem-Solving & Risk Management: Strong analytical skills with the ability to anticipate, assess, and mitigate technical risks.
- Collaboration & Communication: Excellent stakeholder management skills; fluent English required, with good communication in Vietnamese for local collaboration.

**Nice-to-Have Skills**
- Certifications such as AWS Certified DevOps Engineer - Professional or AWS Solutions Architect - Professional.
- Experience in financial services or other highly regulated industries.
- Knowledge of advanced security practices and compliance frameworks (PCI-DSS, ISO 27001, SOC2).
- Multi-region/multi-AZ architecture design for high availability and disaster recovery.

**What We Offer You**
- Competitive salary and benefits package.
- 13th-month salary guarantee.
- Performance bonus.
- Professional English courses.
- Premium health insurance.
- Extensive annual leave and flexible working arrangements.
- Opportunity to shape the SRE function and drive reliability practices for leading digital banking clients.

**About Us**:
We show commitment to our investors and stand for solid, long-term growth performance. Founded in Germany in 1987 and in American territory since 2008, GFT expanded globally to over 10,000 experts. And to more than 15 markets to ensure proximity to clients. With new opportunities from Asia to Brazil, the international growth story continues. We are committed to grow tech talents worldwide. Because our team’s strong consulting and development skills across legacy and pioneering technologies, like GreenCoding, underpin success. We maintain a family atmosphere in an inclusive work environment.

**Why Choose GFT?**:

- Competitive Compensation
- Benefits package including comprehensive medical, dental, vision and others
- Company Culture based on our Core Values
- Professional Development Training with Individual Development Plans to map out your career growth
- Opportunity to work in a global environment with diverse teams built with colleagues from around the world
- Opportunity to work with technology industry leaders in the financial services industry
- Opportunity to work for big name clients in capital markets, banking and other industries