Customer Service

3 days ago


Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Tiếp Vận & Thương Mại Quốc Tế Delta Full time

**Mô tả công việc**:
(Mức lương: 15 - 25 triệu VNĐ)
1. Quotation & Pricing (40%) Receive inquiry from Sales team or overseas agents.Contact carriers/co-loaders to obtain competitive rates and check suitable schedules.Analyze optimal transportation solutions based on price, transit time, and service conditions.Prepare and send quotations using the company template, ensuring deadlines are met.Regularly update rate sheets from carriers, co-loaders, and domestic transport providers. 2. Customer Service (40%)Receive bookings from clients/agents and verify key information (POL, POD, ETD/ETA, cut-off, etc.).Send bookings to carriers/co-loaders and follow up for confirmation.Coordinate with Documentation (Docs) and Operations (OPS) teams to ensure timely cargo handling.Proactively update clients on cargo status (delays, rollovers, missing documents, etc.).Act as the main contact for resolving issues such as lost documents, late deliveries, B/L problems, additional charges Maintain regular communication with clients to ensure service satisfaction and strengthen relationships. 3. Shipment Monitoring & Internal Coordination (15%)Collaborate with relevant departments (Sales, Docs, OPS, Accounting) to manage shipment progress, documentation, and cost control.Update customer data management system (CRM) and booking tracking files.Support the team in achieving overall KPI targets. 4. Agency & Client Development (5%) Assist Sales and Business Development teams in customer consultation.Communicate with international agency network to send/receive RFQs and process bilateral pricing.Contribute to the development of new trade lanes and services as directed by management.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary with performance-based bonuses. 13th payment & Year Incentive if achieving target
- Full social insurance, company trips, and benefits in accordance with labor laws. Extra insurance & Annual Health check
- Supportive and professional working environment with friendly and collaborative colleagues. Birthday gift (0.5 - 1 Mil)
- Woman’s Day gift (0.5 - 1 Mil)
- Laptop for working
- Well training & Support for learning professional business
- Attractive outing trip every year

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Education: Bachelor’s Degree in Foreign Trade, International Business, Import-Export, or Logistics, Maritime University

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Dịch Vụ Khách Hàng,Ngân Hàng,Quản Lý Thành Công Khách Hàng

Trung cấp - Nghề
Không yêu cầu



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