Chuyên Viên IT Helpdesk

Số lượng cần tuyển**:1**:

- Loại hình công việc**:Toàn thời gian**:

- Đơn vị quản lý**:Công ty TNHH Hạ tầng Viễn thông Miền Bắc (TIN)**
- Mức lương**:lương thỏa thuận**:

- Hạn nộp hồ sơ**: 31-07-2025**

**CHI TIẾT CÔNG VIỆC**:

- **Provide timely technical support to end-users, resolving hardware and software issues at the Ha Noi City office, as requested by the regional IT department.**
- **Diagnose and troubleshoot hardware issues as they arise; perform regular maintenance on IT equipment.**
- **Collaborate in managing system configuration and IT infrastructure administration tasks.**
- **Support and manage Apple hardware and software, including MacBooks and iMacs.**
- **Operate and manage meeting room equipment and video conferencing systems.**
- **Coordinate between two office locations for video events, conferences, and executive/management-level meetings.**
- **Collaborate with regional Level 2 IT teams and external vendors/partners to address IT-related requirements.**
- **Troubleshoot hardware/software issues (in collaboration with third parties and internal teams).**
- **Handle procurement, setup, and distribution of IT equipment; manage IT asset inventory.**
- **Log incidents and work closely with vendors to resolve device-related issues and replace components for listed IT equipment (e.g., Logitech, Google Chrome-box, etc.).**
- **Submit weekly and monthly reports to supervisors.**
- **Perform other tasks as assigned by the department head.**
- **Demonstrate empathy and deliver personalized interactions and experiences to users/customers across all touchpoints (both online and offline).**

**YÊU CẦU CÔNG VIỆC**:

- **Male or female, preferably under 35 years old, with 1-2 years of experience in a similar role.**
- **College degree or higher in Information Technology, Network Administration, Telecommunications, or related fields.**
- **Strong knowledge of operating systems and hardware, especially MacBook and iMac.**
- **Proficient and experienced with Apple products and the macOS operating system.**
- **Understanding of video conferencing systems, especially Google Meet and Logitech equipment.**
- **Good knowledge of document management systems and workflow support services.**
- **Ability to work independently as well as collaboratively in a fast-paced and agile environment.**
- **International certifications such as CCNA, CCNP, MCSA, or MCSE are a plus.**
- **EProficient in English communication.xperience with Mobile Device Management (MDM) tools such as Jamf is an advantage.**
- **Customer-centric mindset with strong service orientation.**
- **Working hours: Monday to Friday (8:30 AM - 5:30 PM)**

**QUYỀN LỢI**:

- **Friendly, professional, dynamic working environment**
- **Opportunities for training, development and advancement of your career path.**
- **13th month salary and bonus based on business profits**
- **12 days anual leave. Company trip, team building and orther activities**
- **TIN Care ( 24/7 insurance), Health insurance, social insurance, unemployment insurance and health check-up each year**
- **Belongs to TIN Company (Exclusive partner of FPT Telecom).**

**Thông tin liên hệ**:

- Phạm Thị Trang

**Điện thoại cố định**:

- 02473002222

**Điện thoại di động**:

- 0335227886