Branch Service Associate

2 weeks ago

Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

**Responsibilities**:
**_1. Deliver the Counter services including the cash related services and specific ownerships of complex or high value transactions (i.e: cash withdraw and deposit, money exchange, term deposit...)_**

**_2. Deliver the best customer services:_**
- Provide excellent customer service;
- Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained;
- No justified customer complaints where the avoidance of the complaint is within the staff members control;
- Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities;
- Support Counter Team and handle customer compliance;
- Pro-actively take ownership of complex and high value transactions, with mínimal referrals to line managers.

**_3. Sales and business support: _**
- Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs and make effective referrals to other departments or customer group in UOB;
- Provide advice and guidance to colleagues within the team, supporting them with complex transactions;
- Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations;
- Evidence of new ideas or innovative approaches to improve processes or procedures

**Job Requirements**
- Bachelor degree in Banking or Finance or equivalent
- Knowledge of cashiering procedures and regulations
- Knowledge of core products, sales referral opportunities
- Knowledge of appropriate branch operational procedures
- Awareness of compliance and regulatory issues as required
- Strong interpersonal and customer service skills
- Good decision making skills and proven ability to deliver accuracy and efficiency

**Be a part of UOB Family

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