Learning Experience Designer

**About us**:
Step Up is the ideal environment for those seeking opportunities to experiment and learn in the field of English education. Widely recognized for its No. 1 Tiki bestseller, Hack Não 1500, and its top 5 App Store communication app, The Coach, Step Up continually strives to help Vietnamese people learn English in a smarter and more enjoyable way.

**Achievements of The Coach**:

- **VSLP 2022**: The Coach App won second place in the largest AI competition in Vietnam, competing against 15 formidable tech teams.
- **App Store Rankings**: The Coach topped the educational app store rankings in Vietnam for communication apps shortly after its launch.
- **Vietnam Edtech Forum 2023**: The Coach was honored as the Educational Influence of the Year.
- **User Engagement**: Over 1 million downloads and nearly 35 thousand feedbacks, with an average rating of 4.8 to 4.9 stars.

We have:

- Rumor-free workspace
- Product-led business model, with a good product process
- Passionate individuals keen on revolutionizing English language learning
- “Win-win” mindset. We are committed to mutual success
- _**_Learn more about the company at _**_The Step Up Story_**

**I. **RECRUITMENT DETAILS**:
**Position**

Learning Experience Designer (The Coach App)

**Start Date**

November, 2024

**Working Hours**

08:30 AM - 6:00 PM, with a 1.5-hour lunch break.

Monday to Friday, weekends off** (Onsite)**.

**Address**

Nam Trung Yen Urban Area, Cau Giay, Hanoi

**II. JOB DESCRIPTION**:

- Do you desire to exercise your strength in Psychology & Education?
- Do you wish to revolutionize ways to learn English?
- Do you want to work where we place the utmost importance on user empathy?
- Do you like being analytical and having a strong rationale?
- Or perhaps you’re an education enthusiast looking for a break into Product?

As a Learning Experience Designer, you will join the product development team to create the most wholesome learning app for beginner-level communication skills (A1, A2).

**You will own the following scopes**:

- Learner’s empathy & learning experience impact. That includes:

- Collect and analyze requirements from users and internal stakeholders through interviews, surveys, and feedback sessions.
- Conduct user research to identify learning needs, preferences, and pain points.
- Visualize learning solutions. That includes:

- Creation of the rationale and design criteria for the learning experience (user flow, aha moment design, tactile design )
- Developing prototypes & wireframes is part of the process.
- Test and iterate on prototypes based on user feedback and performance data.
That includes:

- Usability tests, synthesis of data
- Utilize insights from user data and research to inform design decisions.

**You will communicate extremely well, to**:

- Work closely with the product development team to integrate learning solutions into the app/web platform.
- Ensure that the user interface is intuitive and user-friendly.
- Provide detailed logic and specifications for developers to implement learning features.
- Coordinate with Data Analysts to monitor and leverage user data for informed decision-making.
- Collaborate with Content Executives to produce high-quality content.
- Facilitate communication between cross-functional teams to ensure alignment and project success.

**Working Hours**:08:30 AM - 6:00 PM, with a 1.5-hour lunch break.

Monday to Friday, weekends off.

**Location**:Nam Trung Yen Urban Area, Cau Giay, Ha Noi.

**III. REQUIREMENTS**:
**Hard skills you must have**:

- Strong knowledge in one or more fields: User Experience Design, Psychology, Science of Learning
- Solid understanding of instructional design principles and learning theories.
- Fluent in English (equivalent IELTS 7.0 or higher)
- Learner-Centered / User-Centered Approach
- Strong skills in understanding and analyzing learners’ needs (Needs Empathy & Analysis).
- Ability to create engaging and effective learning materials tailored to different learning styles and preferences. (Learning Experience Design)

**Soft skills you should have**:

- Problem-Solving Skills: Excellent problem-solving skills to identify and address learning challenges. Ability to design and implement innovative learning solutions.
- Critical Thinking: Strong critical thinking skills to evaluate the effectiveness of learning materials and approaches. Ability to make data-driven decisions and iterate on designs.
- Communication: Excellent communication skills, demonstrated through active listening, questioning, and presenting information.

**Qualities you should have**:

- Proactive and Motivated: Self-driven with a clear motivation to achieve work goals. Ability to take initiative and work independently.
- Collaborative and Open: Sincere, open, and positive attitude towards colleagues. Willingness to share knowledge and support team members.
- Resilient and Adaptable: Ability to handle multiple tasks and adapt to changing priorities. Resilient